Senior Product Manager, Agent Identity Management

Pindrop

3d•$150,000 - $190,000•Remote

About The Position

Pindrop is hiring a Senior Product Manager to take primary ownership of its emerging agent identity management product area. The role will lead the product from customer validation and strategy through MVP execution, customer adoption, and commercialization, helping enterprises identify and verify AI agents, establish delegated authority, apply risk-based controls, and maintain auditable evidence of access. The initial focus is real-time voice interactions, with expansion guided by customer needs. This is a hands-on individual-contributor role requiring autonomous work with Research, Engineering, Security, Design, and go-to-market teams. The product manager will make technical and commercial trade-offs while building a scalable enterprise offering, and will own measurable product, operational, and commercial outcomes. The position is US-based and remote-first, with at least six trips per year for team on-sites, cross-functional workshops, and company events.

Requirements

5–7+ years of product management experience in B2B SaaS, platform, cybersecurity, or related technical products, with a demonstrated record of shipping and growing customer-facing products.
Ability to lead customer discovery, define MVPs, drive cross-functional delivery, and translate ambiguous enterprise problems into product strategy, launches, and measurable adoption.
Strong technical fluency with APIs, distributed or real-time systems, authentication and authorization concepts, integration architecture, and security and privacy trade-offs.
Ability to reason about reliability, latency, and operating costs.
Strong analytical and commercial judgment, including experience using product data and customer feedback to diagnose issues and make prioritization decisions.
Ability to influence Engineering, Research, Sales, and executive stakeholders.
Customer-focused and threat-aware, with an understanding of both the value of enabling legitimate agent interactions and the consequences of weak identity or authorization.
Clear communication and cross-functional leadership skills, with the ability to align teams around customer problems, explicit decisions, and measurable results.
Commercial accountability and pragmatism, balancing adoption, customer value, revenue, and unit economics with long-term platform goals and near-term customer needs.

Nice To Haves

Experience in identity and access management (IAM/CIAM), biometric or step-up authentication, delegated authorization, OAuth/OIDC, PKI, verifiable credentials, or non-human identities.
Experience with AI agents, agent frameworks, agent-to-enterprise interactions, or emerging agent identity and trust standards.
Background in contact centers, real-time voice or video communications, fraud detection, biometrics, or high-assurance identity verification.
Hands-on experience querying product data, debugging API or integration problems, working with ML-powered products, or launching and commercializing security solutions in regulated enterprises.

Responsibilities

Own the product vision and roadmap for agent identity management, including agent identification, identity verification, authorization signals, and secure servicing decisions.
Lead customer discovery with enterprises, contact center leaders, security and identity teams, and agent ecosystem partners; turn workflows, threat models, and trust requirements into prioritized product opportunities.
Define end-to-end experiences for agent registration or discovery, verified agent claims, delegated user or business authority, risk-based step-up, policy integration, and evidence-rich audit trails.
Partner with Research, Engineering, and Security to assess technical approaches such as cryptographic identity assertions, public-key verification, anti-spoofing, replay protection, and trust signals; balance security, usability, interoperability, and time to market.
Drive early-access programs, prototypes, and customer pilots; establish hypotheses, measurable success criteria, and feedback loops to validate product-market fit and a repeatable deployment model.
Connect agent identity capabilities with deepfake detection, authentication, risk intelligence, and real-time policy and orchestration workflows.
Shape integrations and ecosystem strategy across enterprise contact center platforms, agent providers, and identity infrastructure.
Partner with Product Marketing, Sales, and Customer Success on differentiation, positioning, pricing, packaging, launches, and customer expansion.
Own measurable product and commercial outcomes, including pilot-to-production conversion, adoption, successful authorized-agent servicing, security decision quality, integration time, audit coverage, and revenue potential.
Diagnose performance or adoption gaps and drive improvements across teams.

Benefits

Competitive compensation package, including RSUs for all employees.
Remote-first environment with flexibility and autonomy in structuring the workday.
Unlimited Paid Time Off (PTO).
Generous health and welfare plans, including one employer-paid employee-only plan.
Employer contribution to a Health Savings Account (HSA).
Low-cost vision and dental plans for employees and their families.
Paid parental leave for birth, adoptive, and foster parents.
One year of diaper delivery for a new addition to the family.
Recurring monthly phone and internet allowance.
Enhanced fertility and GLP-1 benefits.
Annual Learning & Development stipend for professional growth, skill-building, certifications, and continued education.