Sr. Product Manager
About The Position
TheGuarantors is seeking a Senior Product Manager to partner with operations teams to improve manual processes and build strong experiences for landlords and renters. This senior individual contributor role owns meaningful product surfaces and the workflows behind them across renter, landlord, and internal operations experiences. The Senior Product Manager will own a product area's roadmap end to end, working across operations, underwriting, engineering, finance, customer success, and external vendors to improve the product experience, streamline operations, and apply AI and automation to operational problems. The role involves defining product strategy, conducting discovery, developing requirements, and delivering product improvements. The Senior Product Manager will map manual workflows with operations and underwriting teams, redesign processes, lead the rollout of AI solutions, and connect process improvements to faster, more reliable customer experiences. Success is measured through outcomes such as cycle time, manual touches, error rates, and customer satisfaction. This role reports to the Head of Product.
Requirements
- 8+ years of product management experience.
- A track record of owning products end to end and delivering work that moved key business metrics.
- Ability to translate complex operational processes into product requirements, including direct experience conducting process discovery with operations teams.
- Strong cross-functional stakeholder management and a track record of aligning operations, engineering, and business teams around shared outcomes.
- Strong customer focus and ability to connect internal process improvements to better landlord and renter experiences.
- Practical understanding of where AI and automation work well and where they do not.
- Excellent written and verbal communication skills, including communication with executive stakeholders and external partners.
Nice To Haves
- Hands-on experience shipping an AI- or LLM-based product or agent into production.
- Background in insurance, insuretech, or a highly regulated fintech environment, especially underwriting or risk workflows.
- Experience in residential real estate or proptech.
- Product management experience with process automation or workflow tooling, such as Decagon.
- Experience in a PE-backed or high-growth scaling environment.
Responsibilities
- Own product strategy, discovery, requirements, and delivery for a product area across renter, landlord, and internal operations experiences.
- Map manual workflows with operations and underwriting teams and redesign them end to end.
- Lead the rollout of AI solutions, including vendor evaluation, requirements, and the coordination of people and automated tools.
- Connect process improvements to faster and more reliable experiences for landlords and renters.
- Define and track success metrics, including cycle time, manual touches, error rates, and customer satisfaction.
- Manage cross-functional stakeholders across operations, underwriting, engineering, finance, and external vendors.
Benefits
- Medical, dental, and vision insurance beginning on day one.
- Health savings account with employer contribution.
- Flexible spending accounts for healthcare, dependent care, and commuter expenses.
- 401(k).
- Generous PTO and paid holidays.
- In-office lunch perk.
- Flexible working hours.
- Paid parental leave.
- Company-sponsored short- and long-term disability.
- Opportunities to make an impact within a fast-growing company.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
