Senior Product Manager (Commercial Lending)

KeyBank • Cincinnati, OH

8d • $96,000 - $181,000 • Hybrid

About The Position

KeyBank is seeking a Senior Product Manager to lead the strategy, design, delivery, and ongoing evolution of a modern commercial loan origination and underwriting platform. The role will shape a relationship-centered, workflow-driven experience across the commercial lending lifecycle, from client and banker intake through credit assessment, underwriting, approval, closing, booking, servicing handoffs, monitoring, renewals, and modifications.

This senior product leadership role is accountable for product vision, business outcomes, team development, and end-to-end execution. The successful candidate will translate lending, credit, risk, operations, data, and technology needs into a coherent product strategy; establish scalable operating and control frameworks; and lead cross-functional teams through discovery, design, prototyping, refinement, delivery, adoption, and continuous optimization.

Success will be evaluated through measurable improvements in client and colleague experience, credit cycle time, straight-through processing, operational efficiency, data quality, risk and control effectiveness, adoption, and speed to revenue—not solely by technology delivery volume. The role manages and develops product professionals and collaborates across business units, shared services, product families, and external partners. Occasional travel is required. The role is typically hybrid three days a week in the office for candidates near a KeyBank non-branch facility; a home-based option with travel as needed may be considered for candidates not located near a KeyBank location.

Requirements

• Bachelor’s degree in Business, Finance, Computer Science, Information Systems, Engineering, Economics, or a related field, or an equivalent combination of education and relevant experience.
• At least 8 years of experience in product management, product ownership, engineering, lending transformation, or a related discipline within financial services or a technology-enabled regulated industry.
• At least 2 years of direct people-management experience, including hiring, coaching, performance management, and development of product professionals.
• Demonstrated ownership of a complex product or platform through strategy, discovery, roadmap definition, delivery, launch, adoption, and ongoing performance management.
• Experience modernizing complex workflows across multiple business units, functions, systems, and control environments.
• Ability to translate customer and business needs into product strategy, operating-model decisions, capabilities, requirements, and measurable outcomes.
• Proven ability to influence senior leaders and cross-functional partners, make decisions with incomplete information, and manage material dependencies and risks.
• Experience in Agile product delivery environments and maintaining disciplined product artifacts in tools such as Jira and Confluence.
• Excellent written, verbal, facilitation, negotiation, and executive-communication skills.
• Occasional travel.

Nice To Haves

• Commercial lending or business lending experience spanning origination, underwriting, credit approval, closing, booking, servicing handoffs, or portfolio monitoring.
• Experience implementing, replacing, or materially modernizing a loan origination system (LOS) or comparable enterprise workflow platform.
• Knowledge of commercial credit, lending products, risk-based pricing, profitability, collateral, financial spreading, risk ratings, documentation, and delegated approval structures.
• Experience with platform selection, vendor due diligence, contracting, implementation, third-party risk, and build-versus-buy decisions.
• Experience with CRM and lending integrations, APIs, data platforms, workflow automation, analytics, and AI-enabled decision-support capabilities.
• Agile certification such as Certified Scrum Product Owner, Product Owner/Product Manager, or Scrum Master.
• Experience leading change across multiple lines of business in a bank or similarly regulated enterprise.

Responsibilities

• Own and maintain the product vision, strategy, roadmap, and investment priorities for the commercial lending origination platform, aligned with broader C&I lending strategy and product-family architecture.
• Define target outcomes, KPIs, and OKRs; align measures with senior leadership and use them to guide prioritization, funding, and product decisions.
• Lead the product lifecycle from discovery and business-case development through continuous discovery, design, delivery, market readiness, and adoption.
• Use client, colleague, operational, financial, risk, control, and market insights to make strategic and tactical recommendations.
• Develop expertise across the Small Business, Business Banking, and Commercial lending lifecycle, and lead simplification and standardization while preserving necessary segment, risk, regulatory, and deal-complexity differences.
• Partner with business, credit, operations, risk, legal, compliance, data, and technology leaders to define future-state operating models, decision rights, controls, and systems of record.
• Ensure product design supports workflow automation, exception management, straight-through processing, required human judgment, and responsible use of AI-enabled capabilities.
• Lead continuous product discovery and frame business needs as problem statements, hypotheses, journey maps, capability requirements, prototypes, MVPs, and POCs.
• Prioritize roadmaps and backlogs based on customer value, business benefit, risk reduction, architecture, dependencies, capacity, and implementation readiness.
• Define and validate epics, features, user stories, acceptance criteria, and testing expectations; inspect progress and accept outcomes against product intent.
• Partner with Engineering to define target-state requirements, integration strategy, and technical capabilities.
• Guide integration across client and banker channels, CRM, pricing and profitability, credit decisioning, collateral, document management, loan accounting, reporting, data platforms, and third-party services.
• Work with data owners and stewards to define authoritative sources, common data definitions, lineage, quality controls, access requirements, and reusable data assets.
• Balance near-term delivery with platform scalability, resilience, security, maintainability, infrastructure needs, and long-term economics.
• Provide vision and direction to product owners and cross-functional squads; maintain roadmaps, backlogs, delivery plans, and executive reporting.
• Manage cross-team dependencies, risks, impediments, decisions, and customer-impacting issues; escalate promptly and drive resolution.
• Establish testing frameworks for functional, integration, regression, user acceptance, operational readiness, data, and control validation.
• Partner with Engineering and Change Management leaders on release planning, implementation readiness, post-launch validation, incident learning, and transition to a sustainable run-state.
• Communicate product-team capacity and resource needs to portfolio and program leadership and support planning against available capacity.
• Embed risk, regulatory, security, data, model, third-party, and operational-control requirements throughout discovery, design, delivery, and operation.
• Implement change-management and governance processes and maintain required enterprise and departmental controls and documentation.
• Partner with first- and second-line risk functions to identify, assess, manage, and escalate risks while enabling responsible innovation.
• Coach teams to recognize risk, design effective controls, document decisions, and manage customer-impacting issues with urgency and accountability.
• Lead product adoption and change strategy, including stakeholder readiness, communications, training, procedure updates, and reinforcement.
• Monitor adoption, workflow performance, quality, capacity, client and colleague feedback, financial outcomes, risk indicators, and control results; turn findings into roadmap action.
• Collaborate with business and go-to-market partners to launch capabilities, establish value propositions, and communicate required behaviors and benefits.
• Manage and develop product professionals, including hiring, onboarding, goal setting, coaching, mentoring, performance management, and succession planning.
• Build product-management capability through training, standards, role clarity, coaching, and consistent discovery, prioritization, delivery, and measurement practices.
• Foster accountability, ownership, constructive challenge, and learning, empowering decisions close to the work where practical.
• Influence and negotiate across shared services, product families, business units, and external partners.
• Perform other duties as assigned; duties and responsibilities may change or be assigned at any time with or without notice.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of Key’s clients and Key.
• Occasional travel.

Benefits

• Base salary range of $96,000 to $181,000 annually.
• Eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Eligible for company benefits; specific benefits are not listed in the posting.
• Flexible work options may be available for roles that can be performed effectively in a mobile environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior