Senior Director, Commercial Lending Product Management

Fiserv•Frisco, TX

About The Position

The Senior Director, Commercial Lending Product Management defines product strategy and roadmap priorities for retail and commercial lending solutions, translating product investments into measurable client and commercial outcomes. The role works directly with clients and across Product, Engineering, Architecture, Sales, Solution Consulting, Implementations, Client Services, and Support to identify market opportunities, strengthen adoption, and advance lending capabilities for a diverse financial institution client base. The position leads Lending Client Advisory Groups and strategic client engagement, using lending expertise to shape multi-year roadmaps across servicing, payments, collateral, documentation, reporting, accounting, and core processing. It connects client and market needs with go-to-market execution, adoption, and revenue objectives, while mentoring Product Managers and supporting consistent product management practices.

Requirements

10+ years of experience in financial services, lending technology, lending operations, or product management.
10+ years of experience working with financial institutions and lending organizations across retail, commercial, agricultural, or related lending segments.
8+ years of experience developing product strategies, multi-year product roadmaps, and prioritized product investments for financial technology solutions.
8+ years of experience translating client needs, market trends, and operational requirements into product requirements, investment priorities, and measurable business outcomes.
Experience developing business cases, establishing commercial or adoption objectives, evaluating competing investment priorities, and communicating product decisions to executive stakeholders.
Experience leading strategic client engagements, advisory groups, market-validation activities, or early-adopter programs.
Experience with lending servicing applications and integrating lending capabilities with core account processing, payments, documents, data, and reporting solutions.
Experience partnering across Product, Engineering, Sales, and other functions to bring products or capabilities to market.
Bachelor’s degree or higher in business, finance, technology, or a related field, or an equivalent combination of education, related experience, and/or military experience.
Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.

Nice To Haves

Deep experience leading product management for retail, consumer, and commercial lending technology.
Experience working with banks, credit unions, and Farm Credit institutions and understanding the differing lending needs of these client segments.
Experience modernizing established financial services technology platforms while maintaining reliability and existing client commitments.
Experience with product pricing, commercialization, revenue planning, and portfolio performance management.
Experience identifying and managing pilot clients and building early-adoption programs for new financial technology capabilities.
Experience evaluating partnerships or third-party solutions as part of a broader lending product strategy.
Experience applying AI-enabled analysis to market evaluation, competitive analysis, product decision-making, or commercial performance.
Experience using Pragmatic Institute, Pragmatic Marketing, or a similar product management methodology.

Responsibilities

Define and drive multi-year product roadmaps for retail and commercial lending, with clear client outcomes, commercial targets, adoption objectives, and measures of success.
Serve as a product leader and domain expert across the lending lifecycle, including lending, servicing applications, and operational workflows.
Lead Lending Client Advisory Groups and strategic executive client discussions, synthesizing client feedback into scalable product priorities and investment decisions.
Develop go-to-market plans with Sales, Marketing, and other stakeholders, aligning roadmap delivery with market positioning, launch readiness, adoption, and revenue objectives.
Identify and cultivate pilot and early-adopter clients for new lending capabilities; use client validation to refine product direction, demonstrate market fit, and develop client references.
Evaluate market, regulatory, technology, and competitive trends and translate them into product strategies, investment priorities, and commercial opportunities.
Translate the needs of banks, credit unions, Farm Credit institutions, and other financial institutions into product capabilities that address broader market needs while balancing reliability, modernization, and client commitments.
Develop business cases and advocate for product investments using market, client, and commercial justification, including evaluation of build, buy, and partner alternatives.
Partner with Engineering and Architecture to translate lending strategy into executable product plans and explain how product capabilities, architecture, and integrations create customer value.
Partner with Sales, Finance, Pricing, Billing, and Operations to establish commercial plans, monitor adoption and revenue performance, and adjust product or go-to-market strategies based on outcomes.
Track portfolio performance against client, adoption, and commercial objectives; use data and AI-enabled analysis to strengthen market, competitive, and investment decisions.
Mentor Product Managers and contribute to consistent product management practices, commercial acumen, and standards of product excellence across the team.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time-away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof peer recognition program with points redeemable for rewards.
Eight Employee Resource Groups.
Training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning, including a 401(k) match and discounted shares through the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.