Senior Product Manager, WMS - Softeon

IFS•Itasca, IL

2d•Hybrid

About The Position

The Senior Product Manager will own the roadmap for Softeon’s flagship warehouse management system (WMS), helping determine what the product builds next for warehouses. Reporting to the VP of Product, this role will balance new capabilities, platform health, customer commitments, and competitive needs while partnering closely with engineering and teams across the business. The position will conduct discovery with warehouse operators, supervisors, and IT leaders, including on-site visits to distribution centers. It will translate findings into problem statements, requirements, and user stories; prioritize the backlog with engineering; define success metrics; and track product adoption and outcomes after releases. The role will monitor the WMS and supply chain execution market, identify practical applications of AI, automation, and IFS platform capabilities, and coordinate with IFS product teams on integrations and product positioning. The Senior Product Manager will also support go-to-market work with product marketing and enablement, assist presales on strategic deals and customer briefings, and turn implementation and support feedback into product improvements. As the Product Management organization grows, this person will help formalize its operating model, tools, and practices and mentor future product managers and product owners. Travel to customer sites, distribution centers, and industry events may be required up to about 20%. The role is part of a growing Product Management team within IFS Softeon, which combines a focused WMS team with IFS’s broader customer base, partner ecosystem, and platform investment.

Requirements

3–5+ years of experience in warehouse or supply chain software, with at least 2 years in product management.
Strong fluency in distribution center operations, including receiving, putaway, replenishment, inventory control, wave and task management, picking, packing, and shipping.
Track record of owning a roadmap and backlog and shipping in an Agile team.
Comfort with integrations and data, including ERP, TMS, carrier, and automation interfaces; APIs; and enough SQL to answer questions independently.
Clear writing and confident presentation skills, from engineering requirements documents to roadmap briefings for customer executives.
Good judgment under ambiguity, including the ability to set priorities with incomplete information and improve processes.
Willingness to travel up to about 20% to customer sites, distribution centers, and industry events.

Nice To Haves

Experience in solution consulting, implementation, or business analysis that has shaped product direction.
Hands-on experience in a warehouse or distribution operation, such as as a supervisor, engineer, or operations leader.
Experience with warehouse automation, including AMRs, ASRS, sortation, conveyor, pick-to-light, WES, or WCS.
Background in 3PL, multi-client, or omnichannel fulfillment.
Experience productizing AI or optimization features such as labor planning, slotting, or task interleaving.
Knowledge of ERP ecosystems, especially IFS Cloud.
CSPO, SAFe PM/PO, or similar product certification.
Experience working with distributed engineering teams across time zones.

Responsibilities

Own and maintain the WMS product roadmap, balancing new capabilities, platform health, customer commitments, and competitive gaps.
Conduct product discovery with warehouse operators, supervisors, and IT leaders, including on-site visits to distribution centers.
Translate discovery findings into problem statements, requirements, and user stories for engineering.
Prioritize the backlog with engineering leads, make trade-off decisions, and communicate the rationale.
Define success metrics for releases and track adoption and outcomes.
Monitor the WMS and supply chain execution market, including competitors, and identify where the product wins or loses.
Identify opportunities to apply AI, warehouse automation, and IFS platform capabilities to warehouse problems.
Partner with IFS product teams on integrations and the WMS’s fit within the broader IFS offering.
Work with product marketing and enablement to prepare release notes, positioning, demos, and talk tracks.
Support presales for strategic deals, RFPs, and roadmap briefings for prospects and customers.
Coordinate with implementation and support teams to turn field issues into product fixes.
Help evolve the product operating model, including PRD templates, field intake, roadmap reviews, release readiness, and customer advisory input.
Help select and refine product team tools and working rituals.
Mentor future product managers and product owners as the team expands.
Travel to customer sites, distribution centers, and industry events, up to about 20%.