Senior Program Manager - WMS Business Integration

Nordstrom•Gainesville, FL

1d•$96,000 - $183,000

About The Position

Nordstrom is seeking a highly motivated, customer-focused, results-driven Senior Program Manager to support its WMS Implementation – DC Team. The team leads end-to-end delivery of a modern, unified technology stack, including a Warehouse Management System (WMS), Labor Management System (LMS), and Yard Management System (YMS). The Senior Program Manager represents operational core process teams and end users throughout the design, implementation, and hypercare phases of a multi-year, high-visibility program with significant enterprise impact. The role also owns business configuration of the WMS for an assigned operations area. The position combines operational, strategic, analytical, and collaboration skills to take initiatives from vision through execution. The Senior Program Manager partners with stakeholders to align cross-functional teams, drive goals and strategies, make sound decisions, communicate effectively, and navigate tradeoffs and ambiguity. The role supports a core operations process such as Inbound, Outbound, Reverse, or ICQA, and advocates for day-to-day facility needs and end-user experience while helping shape future systems and processes. Travel of up to 40% is required.

Requirements

Four-year degree in Supply Chain or a related field.
At least 8 years of Program Management experience.
At least 5 years of Operations experience.
Experience implementing and configuring a Warehouse Management System, such as Manhattan Active.
Strong organizational, analytical, problem-solving, change-management, and project-management skills.
Ability to manage stakeholder relationships.
Ability to track and maintain multiple projects and deliverables.
Strong partnership and relationship-development skills.
Excellent presentation and verbal communication skills.
Expert knowledge of program management principles.
Demonstrated track record of making programmatic recommendations that enable the business to achieve goals.
Proven ability to excel and lead by example in a fast-paced, continuously evolving environment.
Strong written and verbal communication across a range of audiences and stakeholders.
Ability to navigate ambiguity.
Ability to collect data, analyze it, and summarize conclusions.
Ability to travel up to 40%.

Responsibilities

Support and own a core operations process, such as Inbound, Outbound, Reverse, or ICQA.
Own business configurations for the Warehouse Management System for the assigned core operations process.
Collaborate with Operations, Product, Technology, Engineering, Inventory, and other enterprise partners to shape, design, and implement future systems capabilities.
Define program vision with stakeholders and clarify goals, success metrics, and roles and responsibilities for supported business unit teams.
Represent the day-to-day activities required to operate a facility, define how functions should work on the ground, and understand tradeoffs needed to support the North Star vision.
Advocate for end-user experience throughout the program, supporting training, documentation, requirements, and change management.
Support business requirements and user acceptance scenarios, and assess options for network standardization.
Consider how processes could change to align with industry or network standards.
Build collaborative relationships with cross-functional partners and liaise with teams and business stakeholders to ensure program needs are met from ideation through execution.
Identify and capture issues and risks, gather information to assess impact, and determine next steps for resolution.
Gather, interpret, and analyze data to inform decisions that support program delivery.
Track program and project milestones and raise concerns when scope, timeline, or budget may be affected.