Technical Advisor, Softeon

Saddle Creek • Lakeland, FL

13d

About The Position

The Technical Advisor of Implementations oversees implementing and analyzing complex systems within Softeon for Saddle Creek associates in warehouses, start-up locations, campuses, or regions. The role owns and administers system architecture, servers, upgrades, code releases, system and process design, process documentation, partner communications, troubleshooting, and advanced client system requests. The Technical Advisor works with corporate Information Services to complete or lead tactical and strategic initiatives, reports to the Sr. Director of Systems, and leads knowledge sharing and consulting for other team members. The role may also include other duties that support career growth.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Industrial Engineering, Supply Chain, Operations Management, or relevant experience.
• At least 10 years of experience working within Information Services or equivalent systems experience.
• Experience developing and delivering end-user training for system implementations, upgrades, or process changes, including hands-on instruction, documentation, and post-launch support.
• Ability to translate operational challenges into technology and system requirements for internal teams and external vendors.
• Experience implementing and supporting warehouse technologies, including Autonomous Mobile Robots (AMRs), Warehouse Execution Systems (WES), automation control systems, and supporting operational technologies.
• Documented experience leading system projects.
• Ability to learn, understand, and apply new technologies and develop processes.
• Ability to contribute effectively in a team-oriented environment and achieve quality results.
• Customer focus and a high degree of integrity and trustworthiness.
• Ability to prioritize and execute tasks effectively in a high-pressure environment.
• Ability to travel 30–50% of the time, depending on project needs.
• Excellent verbal and written communication skills.
• Comfort working in active warehouse and distribution center environments.

Nice To Haves

• At least 4 years of experience working with Softeon.
• Business experience in the supply chain industry and multiple industry verticals.
• Agile scrum methodology experience.
• Advanced degree in supply chain or another related field.
• Six Sigma certification(s).

Responsibilities

• Advise on defined application problems by conferring with team leaders.
• Develop solutions by preparing documentation and evaluating alternatives to gain approval across the business.
• Control solutions by establishing specifications and coordinating production with programmers.
• Teach and ensure adherence to system standards.
• Monitor emerging industry technologies and advise or recommend trends to leadership.
• Be accountable for assigned strategic initiatives.
• Lead knowledge sharing and consulting for other team members.
• Own and administer architecture, servers, upgrades, code releases, system solutions design, process design, process documentation, partner communications, troubleshooting, and advanced client system requests.
• Work with corporate Information Services to complete or lead tactical and strategic initiatives.
• Develop and deliver end-user training for system implementations, upgrades, or process changes, including hands-on instruction, documentation, and post-launch support.
• Translate operational challenges into technology and system requirements for internal teams and external vendors.
• Implement and support warehouse technologies, including AMRs, WES, automation control systems, and supporting operational technologies.
• Perform other duties as assigned.

Benefits

• Benefits package including medical, dental, vision, HSA, and medical reimbursement.
• Annual bonus eligibility.
• 401(k) match.
• Vacation and holiday pay.
• Employee assistance and identity theft protection.
• Career development and opportunity for internal promotions.
• Tuition reimbursement for further education.
• Company-paid life insurance and short-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior