Senior Product Manager - Resident Journey

Morgan Properties•King of Prussia, PA

2d•Hybrid

About The Position

The Senior Product Manager owns the product strategy and roadmap for technology supporting Morgan Properties’ resident journey across more than 400 communities and 110,000 apartment homes. The role maintains an end-to-end view of the experience, from prospect discovery, leasing, and application through move-in, residency, renewal, and move-out, and connects the systems, platforms, and digital capabilities that support it. The position reports to the Head of Technology. Working with Property Management, on-site teams, IT, and other partners, the Senior Product Manager translates resident needs and operational priorities into product requirements and measurable improvements. The role maps digital touchpoints, finds integration gaps and friction, and maintains a prioritized roadmap. Resident research, operational insight, and performance data inform investment decisions and evaluation of results. The role aims to improve resident satisfaction, retention, and operating performance through a connected, adopted, and continuously improved digital journey.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.
6–8 years of experience in product management, product ownership, or technology delivery.
Proven experience owning enterprise or SaaS products, including vendors, integrations, and releases.
Ability to translate business needs into clear requirements, user stories, and prioritized backlogs.
Ability to define and track product success measures.
Experience with build-versus-buy evaluation and vendor management.
Technical fluency to partner credibly with Engineering, Data & Analytics, and Security.
Exceptional communication skills across business and technical audiences.
Working knowledge of agile delivery practices.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.
Experience with project and backlog management tools such as Monday.com, Jira, or similar.
Primarily sedentary office work with extended computer use; occasional lifting and carrying up to 15 pounds; clear communication in person, by phone, and virtually, including presenting to groups; and travel, including driving, to properties and regional offices, where visits may involve walking and extended standing.

Nice To Haves

Experience in multifamily, property management, or proptech.
Experience with AI-enabled products.
Product ownership certification, such as CSPO or PSPO.

Responsibilities

Own the resident journey technology product strategy and roadmap, aligned with business, operational, and IT goals.
Map resident touchpoints to supporting systems and data to identify friction, integration gaps, and overlapping tools.
Lead product discovery through resident interviews, journey mapping, surveys, and usability testing.
Translate resident and operational needs into product initiatives with defined value, requirements, and tradeoffs.
Evaluate emerging technologies, including proptech and AI, and lead build-versus-buy decisions with business and IT partners.
Serve as product owner for resident journey digital capabilities and align priorities with designated system owners.
Lead initiatives from discovery and requirements through testing, launch, and ongoing improvement, partnering with IT on technical design.
Maintain a prioritized backlog that reflects business priorities, technical dependencies, and available resources.
Partner with Engineering, Data & Analytics, Security, and vendors to improve integrations among property management, CRM, screening, payments, and resident engagement platforms.
Manage product vendor relationships and identify opportunities to consolidate or retire tools.
Pilot solutions at selected communities and validate results before scaling across the portfolio.
Partner with Property Management and on-site teams to develop technology that works in the field.
Distinguish technology issues from process or service issues and engage the appropriate owners to resolve them.
Lead rollout planning and partner with Operations on training, communications, and adoption.
Incorporate resident and on-site team feedback into product design and improvements.
Partner with Data & Analytics to establish baselines and track usage, adoption, and resident effort.
Set success criteria for initiatives and measure impact on satisfaction, conversion, retention, and operating performance.
Use post-launch feedback and performance data to refine the roadmap.
Communicate results, risks, and investment recommendations to leadership.
Align Property Management, on-site teams, IT, and vendors on shared priorities and responsibilities.
Advise senior leaders and make transparent prioritization and tradeoff decisions.
Represent resident and on-site team needs in executive technology and investment discussions.
Escalate funding, capacity, or cross-functional conflicts as needed within established governance.
Perform additional duties as needed to contribute to organizational success and efficiency.