Senior Product Manager, Salesforce

Uncommon Schools • New York, NY

6d • Onsite

About The Position

The Senior Product Manager, Salesforce is the lead technical expert and strategic thought partner for Uncommon Schools’ Salesforce platforms. Based within the Data & IT team, this role translates organizational priorities into a technical roadmap supporting enrollment, marketing, operational, and financial goals. The position bridges technical execution and strategic planning to deliver high-value CRM capabilities and seamless user experiences across central teams and schools.

The role collaborates with cross-functional leaders, manages system architecture and data flows, and works with technology vendors to optimize enterprise systems that support Uncommon Schools’ mission. It oversees Salesforce Sales Cloud, Marketing Cloud, and Service Cloud, including platform strategy, governance, administration, integrations, vendor relationships, and user enablement.

The position is based in the NYC or Newark region and requires working in person at least three days per week at the Central Office in downtown Manhattan, with monthly travel to regional locations for two to three days at a time.

Requirements

• 5–6 years of relevant experience in Salesforce product management, system administration, or technical project implementation.
• Hands-on experience working across Salesforce products, including Sales Cloud, Marketing Cloud, and Service Cloud.
• Experience leading Agile processes, managing project backlogs, and executing multi-stakeholder technical plans.
• Demonstrated ability to design business processes, troubleshoot complex technical root causes, and manage platform governance.
• Strong communication skills and a track record of translating complex technical concepts for non-technical stakeholders.

Nice To Haves

• 5+ years of experience within a K–12, higher education, or EdTech environment.
• 1+ year of experience building prompt-based tools leveraging large language models (LLMs).
• Working knowledge of help desk ticketing software, such as Zendesk.

Responsibilities

• Set and champion the technical vision and roadmap for Salesforce instances, including Sales Cloud, Marketing Cloud, and Service Cloud, in alignment with organizational goals and enrollment constraints.
• Evaluate build, buy, consolidate, and retire decisions across the CRM portfolio and present investment cases to non-technical senior stakeholders.
• Identify platform enhancement opportunities, including automation workflows within Marketing Cloud.
• Drive system roadmaps and maintenance strategies, including upgrades, testing, backups, and integrations with enterprise applications.
• Facilitate Agile ceremonies, including backlog refinement, sprint planning, retrospectives, and 8-to-12-week Planning Increment sessions.
• Lead cross-functional problem-solving for complex technical projects involving multiple vendors, internal software systems, and data warehouses.
• Build and maintain collaborative cross-functional communities and facilitate communication to break down functional silos.
• Partner with Business Process Owners, Regional Superintendents, Chiefs of Staff, and School Operations Leaders to design effective system processes and workflows.
• Define and maintain data flows, system-of-record boundaries, and data handoffs between Salesforce and other core enterprise systems.
• Partner with System Architects, Data Architects, and Data Governance teams to establish record ownership, access levels, retention rules, and standard data dictionaries.
• Drive data quality across the portfolio, manage data cleansing efforts, and remove technical debt.
• Ensure CRM capabilities comply with enterprise cybersecurity guidelines, family data privacy requirements, and artificial intelligence usage guidelines.
• Manage day-to-day platform administration and establish policies for user access, security roles, system usage, and reporting.
• Manage vendor contracts, renewal processes, and tier-3 support escalations.
• Design and deliver train-the-trainer sessions and training programs for business process owners, school leaders, and service desk staff.
• Develop and maintain centralized Knowledge Base articles and documentation on system processes, troubleshooting, and best practices.

Benefits

• 19 days of paid time off.
• 3 weeks of paid Winter and Summer organization-wide holidays.
• Comprehensive health, dental, and vision insurance plans.
• 403(b) retirement savings program with employer match.
• Paid leave of absence options, including parental, medical, and disability leave.
• Mental health and counseling support and wellness benefits.
• Pre-tax flexible spending, dependent care, and health savings accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed