Senior Manager, Salesforce Technical Product Owner

Mitsubishi Heavy Industries, Ltd.•Orlando, FL

1d•Onsite

About The Position

Mitsubishi Power Americas is seeking a Senior Manager, Salesforce Technical Product Owner dedicated to Field Service Management. This role leads strategy, delivery, and continuous improvement of commercial and service platforms supporting service delivery, work execution, field operations, and quality management. It serves as the primary bridge between business stakeholders and technical teams, turning strategic objectives into product capabilities that deliver measurable business value. The Product Owner owns the end-to-end product lifecycle, including product vision and roadmap, release strategy, backlog prioritization, and stakeholder alignment. The role oversees Salesforce Service Cloud, Field Service, and Quality Management capabilities, ensuring integrated digital solutions across commercial, service, and project operations. It also supports governance, security, data privacy, scalable architecture, process standardization, automation, data integrity, user enablement, and vendor relationships.

Requirements

Bachelor’s degree in business, Computer Science, Information Systems, Engineering, or a related field.
5–8+ years of experience as a Product Owner, Product Manager, or in a similar enterprise-systems role; Salesforce CRM, Field Service, FSM, and SAP ERP integration experience is preferred.
Deep hands-on expertise in Salesforce Service Cloud and Field Service.
Experience managing Quality Management Systems and aligning QMS capabilities to business and regulatory outcomes.
Hands-on Salesforce experience involving customer service operations, case management or support systems; field service or technician-based operations; and SLA management, service metrics, and customer experience KPIs.
Experience managing mobile workforce tools or scheduling systems.
Ability to translate business requirements into ASML, Asset 360, and B2B Industrial Services Field Service Management features.
Ability to prioritize backlogs based on revenue impact and customer needs using Jira, Azure DevOps, or similar tools and frameworks.
Strong understanding of Agile/Scrum methodologies and proven experience managing product backlogs, roadmaps, and stakeholder alignment.
Experience working with cross-functional teams in complex enterprise environments.
Must be legally authorized to work permanently in the United States and must not require employer immigration sponsorship now or in the future.
Willingness to travel up to 15%.

Nice To Haves

Experience in power generation, oil and gas, or heavy industrial industries, particularly with a field service management background.
Salesforce Administrator, Service Cloud, or Field Service Management accreditation.
Implementation project experience.
Familiarity with turbine service contracting models, including LTSA (Long-Term Service Agreements).
Experience in manufacturing, industrial services, or project-based revenue business models.
Certified or Professional Scrum Product Owner (CSPO or PSPO) or Project Management Professional (PMP) certification.
Experience with enterprise AI platforms such as Microsoft Copilot, Copilot Studio, Azure OpenAI, Salesforce Agentforce (Einstein AI/GenAI), or SAP Joule.
Bilingual English/Spanish.

Responsibilities

Lead configuration, development, and optimization of applications for case management and customer support; work-order creation, dispatch, and completion; technician scheduling, workflows, and mobility; service contracts and asset/service lifecycle; and quality and warranty management.
Define and maintain product vision, roadmap, and release strategy aligned with Kizuna program objectives and business outcomes.
Ensure Salesforce implementations meet organizational governance standards and security best practices; participate in architecture review boards and technology steering committees.
Maintain documentation of product decisions, requirements, and configuration standards, and collaborate with relevant teams on data privacy and organizational policy compliance.
Translate business strategy into product features, epics, and user stories aligned with enterprise priorities such as customer experience, service efficiency, and outage/project execution.
Own and prioritize the product backlog based on business value, ROI, and operational impact; define user stories and acceptance criteria; and lead Agile ceremonies including sprint planning, reviews, and backlog refinement.
Represent business needs and collaborate with Sales, Service, Operations, IT, Finance, Legal, and Quality teams to gather requirements, validate priorities, and communicate product status, risks, and delivery outcomes.
Oversee product development across Service Cloud, Field Service, and Quality Management.
Define and maintain the QMS product vision and roadmap, aligning product priorities with regulatory requirements and business goals such as quality improvement, audit readiness, and risk reduction.
Partner with FSM, Project Planning, Quality leadership, compliance and regulatory teams, IT, and enterprise architecture.
Drive process standardization, automation, and data integrity; promote application best practices and scalable architecture; and ensure clean data flows between native and non-native applications.
Develop functional documentation and training materials and provide end-user enablement for commercial teams.
Manage ISV partner relationships and evaluate new tools against business needs.
Lead and manage a multimillion-dollar Application Managed Service vendor contract for support and maintenance.