Consumer Salesforce Product Owner

Regions•Atlanta, GA

1d•$100,634 - $128,130•Onsite

About The Position

At Regions, the Agile Product Owner represents business stakeholders by eliciting, understanding, analyzing, documenting, refining, and communicating business needs so business and technical delivery teams can build effective solutions. This role manages and supports Salesforce Financial Services Cloud (FSC), including customer relationship management, referral and opportunity management, and banker workflow solutions. It uses user feedback, adoption metrics, and data analytics to prioritize product backlogs, encourage platform adoption, and deliver measurable business outcomes. The role also leads cross-functional initiatives involving Salesforce, marketing, customer intelligence, and digital platforms to improve banker productivity and customer experience, and delivers and supports Salesforce customer-servicing capabilities such as case management, customer interactions, workflow automation, service request fulfillment, and omnichannel customer engagement. The position works with sponsors, stakeholders, Information Technology, management, and business process owners to understand strategy, customer needs, processes, risks, and controls. It maintains and prioritizes an Agile story backlog, guides delivery teams, participates in feature validation and testing, and reviews and accepts or declines development outputs against acceptance criteria. The role works independently on small- to medium-complexity efforts or supports a Senior or Lead on larger efforts. It is full-time and exempt from timekeeping requirements under the Fair Labor Standards Act, so it is not eligible for overtime pay.

Requirements

Bachelor’s degree in Computer Science, Business, or a related field.
Five years of relevant experience in process improvement, project delivery, business or requirements analysis, or business operations/product line.
Ability to effectively prioritize and execute tasks under pressure.
Excellent analytical and problem-solving skills.
Excellent listening, interpersonal, written, and oral communication skills.
Experience in Process Engineering methodologies and Change Management practices.
Familiarity or working knowledge of multiple technical software delivery methodologies, such as Agile and Waterfall.
Proven ability to use data and analytics to formulate recommendations, solve business problems, and drive business improvements.
Strong customer service orientation.
Must currently be authorized to work in the United States on a full-time basis; Regions will not sponsor work visas for this position.

Nice To Haves

SAFe Practitioner (SP), SAFe Agilist, or SAFe Product Owner/Manager certification.
Salesforce experience.

Responsibilities

Partner with sponsors, stakeholders, and Information Technology to define and document business processes and understand needs, measures, risks, and controls.
Work with management and stakeholders to understand and validate business strategy, vision, and customer needs.
Assist with project-level plans related to schedule, scope, and resources.
Work independently on small- to medium-complexity efforts or support a Senior or Lead on larger efforts.
Identify, assess, track, and mitigate issues and risks at multiple levels.
Participate in validation and testing of features before end-user acceptance.
Provide just-in-time story elaboration to designers, business analysts, developers, testers, and others to support delivery aligned with program or product roadmaps.
Maintain a prioritized backlog of stories and provide ongoing business guidance to the Agile execution team.
Review, accept when appropriate, and prioritize stakeholder feedback and new requirements.
Review development outputs and accept or decline them based on completion of specified acceptance criteria.
Work with business process owners to manage and track benefits, adoption, and operational risks.
Manage and support Salesforce Financial Services Cloud, including customer relationship management, referral management, opportunity management, and banker workflow solutions.
Use user feedback, adoption metrics, and data analytics to prioritize product backlogs, drive platform adoption, and deliver measurable outcomes.
Lead cross-functional initiatives involving Salesforce, marketing, customer intelligence, and digital platforms to improve banker productivity and customer experience.
Deliver and support Salesforce customer-servicing capabilities, including case management, customer interactions, workflow automation, service request fulfillment, and omnichannel customer engagement.