Consumer Salesforce Product Owner

Regions Bank•Hoover, AL

1d•$100,634 - $128,130•Onsite

About The Position

At Regions, the Agile Product Owner represents business stakeholders by eliciting, analyzing, documenting, refining, and communicating business needs so business and technical delivery teams can build effective solutions. This role manages and supports Salesforce Financial Services Cloud, including customer relationship management, referral and opportunity management, and banker workflow solutions. It uses user feedback, adoption metrics, and data analytics to prioritize product backlogs, encourage platform adoption, and deliver measurable business outcomes. The position also leads cross-functional initiatives involving Salesforce, marketing, customer intelligence, and digital platforms to improve banker productivity and customer experience, and supports customer servicing capabilities such as case management, customer interactions, workflow automation, service request fulfillment, and omnichannel engagement. The position is based at Regions’ Riverchase Operations Center in Hoover, Alabama. It is full-time and exempt from timekeeping requirements under the Fair Labor Standards Act, and is not eligible for overtime pay. Regions does not sponsor work visas for this position; applicants must already be authorized to work in the United States on a full-time basis.

Requirements

Bachelor’s degree in Computer Science, Business, or a related field.
Five years of relevant experience in process improvement, project delivery, business or requirements analysis, or business operations/product line.
Ability to prioritize and execute tasks effectively under pressure.
Excellent analytical and problem-solving skills.
Excellent listening, interpersonal, written, and oral communication skills.
Experience with Process Engineering methodologies and Change Management practices.
Familiarity or working knowledge of multiple technical software delivery methodologies, such as Agile and Waterfall.
Proven ability to use data and analytics to formulate recommendations, solve business problems, and drive business improvements.
Strong customer service orientation.
Must currently be authorized to work in the United States on a full-time basis; visa sponsorship is not available.

Nice To Haves

SAFe Practitioner (SP), SAFe Agilist, or SAFe Product Owner/Manager certification.
Salesforce experience.

Responsibilities

Partner with sponsors, stakeholders, and Information Technology to define and document business processes and understand improvement needs, measures, risks, and controls.
Work with management and stakeholders to understand and validate business strategy, vision, and customer needs.
Assist with project-level plans for schedule, scope, and resources.
Work independently on small- to medium-complexity efforts or support a Senior or Lead on larger efforts.
Identify, assess, track, and mitigate issues and risks at multiple levels.
Participate in feature validation and testing before end-user acceptance.
Provide timely story elaboration to designers, business analysts, developers, testers, and others to support delivery aligned with program or product roadmaps.
Maintain a prioritized backlog of stories as the Agile team’s content authority and provide ongoing business guidance to the execution team.
Review stakeholder feedback and new requirements and, when appropriate, accept and prioritize them.
Review development output and accept or decline it based on whether specified acceptance criteria have been met.
Work with business process owners to manage and track benefits, adoption, and operational risks.
Manage and support Salesforce Financial Services Cloud capabilities, including customer relationship management, referral management, opportunity management, and banker workflows.
Use user feedback, adoption metrics, and data analytics to prioritize product backlogs, drive platform adoption, and deliver measurable business outcomes.
Lead cross-functional initiatives involving Salesforce, marketing, customer intelligence, and digital platforms to improve banker productivity and customer experience.
Deliver and support Salesforce customer servicing capabilities, including case management, customer interactions, workflow automation, service request fulfillment, and omnichannel customer engagement.