Consumer Salesforce Product Owner

Regions Bank•Hoover, AL

1d•$100,634 - $128,130•Onsite

About The Position

At Regions, the Agile Product Owner represents business stakeholders to elicit, understand, analyze, document, refine, and communicate business needs so that business and technical delivery teams can build effective solutions. This role manages and supports Salesforce Financial Services Cloud (FSC), including customer relationship management, referral management, opportunity management, and banker workflow solutions. It uses user feedback, adoption metrics, and data analytics to prioritize product backlogs, drive platform adoption, and deliver measurable business outcomes. The role also leads cross-functional initiatives involving Salesforce, marketing, customer intelligence, and digital platforms, with a focus on improving banker productivity and customer experience. It delivers and supports customer-servicing capabilities within Salesforce platforms, including case management, customer interactions, workflow automation, service request fulfillment, and omnichannel customer engagement solutions. The position is based at Regions’ Riverchase Operations Center in Hoover, Alabama. It is full-time and exempt from Fair Labor Standards Act timekeeping requirements; it is not eligible for overtime pay. Regions does not sponsor work visas for this position, and applicants must currently be authorized to work in the United States on a full-time basis. The stated job-range target minimum is $100,634.05 and the median is $128,130.00. The job may participate in an annual discretionary bonus plan.

Requirements

Bachelor’s degree in Computer Science, Business, or a related field.
Five years of relevant experience in process improvement, project delivery, business or requirements analysis, or business operations.
Ability to effectively prioritize and execute tasks under pressure.
Excellent analytical and problem-solving skills.
Excellent listening, interpersonal, written, and oral communication skills.
Experience in Process Engineering methodologies and Change Management practices.
Familiarity or working knowledge of multiple technical software delivery methodologies, such as Agile and Waterfall.
Proven ability to use data and analytics to formulate recommendations, solve business problems, and drive business improvements.
Strong customer service orientation.
Must currently be authorized to work in the United States on a full-time basis; Regions will not sponsor work visas for this position.

Nice To Haves

SAFe Practitioner (SP), SAFe Agilist, or SAFe Product Owner/Manager certification.
Salesforce experience.

Responsibilities

Partner with sponsors, stakeholders, and Information Technology to facilitate, define, and document business processes, including needs, measures, risks, and controls for improvement areas.
Work with management and stakeholders to understand and validate business strategy, vision, and customer needs.
Assist with project-level plans for schedule, scope, and resources.
Work independently on small- to medium-complexity efforts, or support a Senior or Lead on larger efforts.
Identify, assess, track, and mitigate issues and risks at multiple levels.
Participate in validation and testing of features before end-user acceptance.
Provide just-in-time story elaboration to designers, business analysts, developers, testers, and others to support delivery aligned with program or product roadmaps.
Maintain a prioritized backlog of stories and provide continual business guidance to the Agile execution team.
Review stakeholder feedback and new requirements, and accept and prioritize them when appropriate.
Review development outputs and accept or decline them based on completion of specified acceptance criteria.
Work with business process owners to manage and track benefits, adoption, and operational risks.
Manage and support Salesforce Financial Services Cloud, including customer relationship management, referral management, opportunity management, and banker workflow solutions.
Use user feedback, adoption metrics, and data analytics to prioritize product backlogs, drive platform adoption, and deliver measurable business outcomes.
Lead cross-functional initiatives involving Salesforce, marketing, customer intelligence, and digital platforms to improve banker productivity and customer experience.
Deliver and support Salesforce customer-servicing capabilities, including case management, customer interactions, workflow automation, service request fulfillment, and omnichannel customer engagement solutions.