Salesforce Product Owner

Trak Group•Harrison, OH

12h•Onsite

About The Position

Trak group is partnering with an established food manufacturing client in Harrison, Ohio, to hire an experienced Salesforce Product Owner for its expanding Shared Services team. This highly visible, fully onsite role is the primary internal ownership position for the Salesforce ecosystem, including Sales Cloud and Marketing Cloud Account Engagement (Pardot). The Product Owner works closely with Sales, Marketing, IT, business leadership, and external consulting partners to align the platform with business objectives, improve processes and reporting, and increase user adoption. The position combines Salesforce administration, product ownership, business analysis, and project management. It leads platform strategy and enhancements, manages the product backlog, coordinates implementation work, and administers Salesforce users, security, automation, reports, and dashboards. The role also supports marketing automation, ERP integrations, CRM data migration and legacy system retirement, user training, and change management. The stated schedule is 8 a.m. to 5 p.m., in office.

Requirements

3–5 years of hands-on Salesforce Administration experience.
Salesforce Administrator Certification (required).
Strong experience with Salesforce Sales Cloud, including Accounts, Opportunities, user permissions, security models, and automation.
Experience serving as a Product Owner, Business Analyst, or in a similar business-facing role on Salesforce implementation or enhancement projects.
Experience managing product backlogs, user stories, acceptance criteria, and system enhancement priorities.
Working knowledge of Agile/Scrum methodologies, including sprint planning, backlog refinement, and user acceptance testing.
Strong understanding of Salesforce Flows, validation rules, approval processes, reports, and dashboards.
Knowledge of Salesforce data security, field-level permissions, and information governance.
Experience working with external implementation partners, consultants, or technology vendors.
Strong project management skills, including timeline coordination, deliverable tracking, and risk communication.
Ability to translate business requirements into technical solutions and communicate effectively with technical and nontechnical stakeholders.
Strong analytical, troubleshooting, and problem-solving abilities.
Excellent organizational skills and attention to detail.
Strong written and verbal communication skills.
Ability to work independently, manage competing priorities, and make decisions under deadlines.
Strong customer service mindset and ability to build relationships across departments.
Ability to work onsite.

Nice To Haves

Experience with Marketing Cloud Account Engagement (Pardot), including Engagement Studio, lead scoring, lead assignment, and marketing automation.
Salesforce Advanced Administrator Certification.
Salesforce Platform App Builder Certification.
Pardot / Marketing Cloud Account Engagement Specialist Certification.
Agile/Scrum Product Owner Certification.
Experience with ERP integrations, particularly Ross ERP or comparable systems.
Familiarity with Salesforce customization, APIs, integrations, basic scripting, and technical troubleshooting.
Experience supporting CRM data migrations or legacy system transitions.
Background in food manufacturing, consumer packaged goods (CPG), manufacturing, or distribution.
Experience developing Salesforce adoption strategies, user training programs, and change management initiatives.
Familiarity with sales pipeline reporting, marketing analytics, trade spend, and promotional performance metrics.

Responsibilities

Serve as the primary internal Product Owner for Salesforce Sales Cloud and Marketing Cloud Account Engagement (Pardot).
Work with business leadership and external consulting teams to identify system enhancements and continuous-improvement opportunities.
Own, prioritize, and maintain the Salesforce product backlog, including user stories, acceptance criteria, and sprint assignments.
Represent business stakeholders in design workshops, sprint planning, and project reviews.
Translate business requirements into Salesforce solutions and system improvements.
Coordinate Salesforce enhancement projects from planning and design through testing, implementation, and user adoption.
Collaborate across departments to align Salesforce with sales, marketing, and operational strategies.
Develop and support change management initiatives, employee training, and communication plans.
Administer user accounts, profiles, permission sets, roles, and security configurations.
Maintain and enhance Salesforce automation, including Flows, validation rules, and approval processes.
Configure and optimize workflows for sales opportunities, marketing initiatives, trade promotions, and project management.
Develop and maintain reports and dashboards for sales pipelines, marketing performance, and business metrics.
Monitor system performance, data quality, and platform effectiveness; troubleshoot issues and provide end-user support.
Escalate complex technical issues to external consulting partners when needed.
Maintain system documentation, audit history, and data governance standards, and ensure the platform remains secure and reliable.
Administer Pardot, including lead assignment rules, marketing automation journeys, landing pages, and forms.
Partner with Marketing to improve lead management, campaign effectiveness, and reporting.
Act as the business-side liaison for Salesforce integration with the company's ERP system; validate data mappings, integration workflows, and synchronized records.
Troubleshoot data inconsistencies and coordinate resolution with technical teams and external vendors.
Support legacy CRM retirement, including data migration validation and quality assurance.
Lead Salesforce initiatives involving Sales, Marketing, R&D, Accounting, and other business functions.
Manage project timelines, deliverables, priorities, and stakeholder communications; monitor risks and communicate progress to leadership.
Participate in Agile/Scrum activities, including backlog refinement, sprint planning, testing, and user acceptance testing.
Identify opportunities to automate manual processes and improve system efficiency.
Develop user training materials and support adoption of Salesforce enhancements.
Ensure Salesforce solutions meet business requirements and support reporting accuracy, data security, and organizational compliance.