Senior Product Manager, Patient Experience

Bask Health

About The Position

Bask Health is building infrastructure for direct-to-consumer telehealth businesses through a SaaS platform that helps entrepreneurs and healthcare businesses launch, manage, and scale telehealth brands. The company describes itself as an entrepreneurial, product-focused team that values ownership, speed, and strong execution, with small teams and high expectations. The Senior Product Manager, Patient Experience will lead the strategy, development, and continuous improvement of Bask’s patient-facing platform. The role owns experiences across the patient care journey, including the patient portal, messaging, treatment status, medication refills, and renewals. It is a technical, hands-on product management role requiring sound product judgment, understanding of complex software systems, and close collaboration with engineering and design. The position identifies problems, defines solutions, prioritizes initiatives, and delivers products that improve patient experience while supporting Bask’s merchants and healthcare operations. It owns outcomes end to end, balancing near-term improvements with long-term platform scalability and reliability.

Requirements

At least 5 years of professional product management experience building and shipping software products.
Proven experience owning a product or major product area from discovery through launch and iteration.
Strong technical understanding of software development, APIs, integrations, and modern application architecture.
Experience working directly with software engineers to define requirements and make technical tradeoffs.
Experience building consumer-facing applications, SaaS platforms, or products involving complex user workflows.
Strong product discovery, prioritization, and roadmap management skills.
Ability to use quantitative data and qualitative feedback to evaluate product performance and guide decisions.
Experience collaborating across engineering, design, operations, and business teams.
Excellent written and verbal communication skills.
Demonstrated ability to work independently, manage ambiguity, and deliver measurable product improvements.

Nice To Haves

Experience with telehealth, digital health, patient portals, or healthcare software.
Familiarity with patient engagement, treatment tracking, medication refills, or recurring healthcare services.
Previous software engineering experience, hands-on coding experience, or a Computer Science background.
Experience with subscription-based products, e-commerce, or direct-to-consumer platforms.
Familiarity with healthcare privacy, security, and regulatory considerations.
Experience working at an early-stage or high-growth technology company.

Responsibilities

Own the product strategy, roadmap, and execution for Bask's patient-facing platform.
Lead improvements to the patient portal, messaging, treatment status, medication refills, and renewals.
Identify friction points in patient workflows and develop solutions to improve usability, engagement, and retention.
Work with engineers and designers to define requirements, evaluate technical tradeoffs, and ship high-quality features.
Translate customer feedback, user research, and business needs into product requirements and priorities.
Collaborate with clinical, pharmacy, and operations teams to align patient-facing experiences with underlying workflows.
Define and track product metrics, including engagement, feature adoption, task completion, and retention.
Lead product discovery, experimentation, development, launch, and post-launch iteration.
Balance short-term improvements with long-term platform scalability and reliability.
Identify opportunities to simplify complex workflows through automation and thoughtful product design.
Communicate product priorities, decisions, and progress across engineering, design, and business teams.
Take end-to-end ownership of product outcomes rather than simply managing feature delivery.