Senior Product Manager, Core Experience

Ingenio, LLC•San Francisco, CA

2d•$175,000 - $200,000•Hybrid

About The Position

Ingenio is hiring a Senior Product Manager for its US Marketplace, Keen, to own the customer experience after the first paid conversation. The role focuses initially on improving retention by optimizing advisor discovery and ranking, funding and packaging experiences, and the factors that encourage customers to return. The Product Manager will establish targets and run experiments across week-1 return rate, month-1 retention, repeat purchase rate, and revenue per customer. The role will define Keen's broader Core Experience strategy and roadmap across matching and personalization, AI-powered features, loyalty, trust, and re-engagement. The Product Manager will own the customer-facing marketplace experience across web and mobile, partner with teams responsible for advisor supply, and drive customer lifetime value. This is a senior role on a small Product and Design team, with meaningful ownership, access to leadership, and responsibility for improving how the team forms hypotheses, evaluates experiments, and makes product decisions. The position requires working from Ingenio's San Francisco office at least three days per week, Tuesday through Thursday. The full-time position has a US base salary range of $175,000–$200,000 for new hires in the San Francisco Bay Area and is eligible for an annual bonus, equity, and comprehensive benefits. Candidates must have valid work authorization; the role does not sponsor or support new or transferred visas.

Requirements

6+ years of product management experience in B2C, subscription, or two-sided marketplace products, with direct ownership of retention, engagement, or monetization.
Demonstrated business impact improving retention, repeat purchases, or revenue per user, with measurable results and a clear understanding of what drove them.
Deep experimentation expertise, including long-term cohort measurement and experience establishing experimentation standards across teams.
Experience shipping and evaluating search, ranking, recommendations, matching, or personalization products with probabilistic outcomes.
Strong analytical skills across cohort retention, CLV, ARPU, and payback, with hands-on experience in product analytics, feature flagging, and financial modeling.
Strong product and design judgment, particularly for high-trust consumer experiences where presentation influences customer confidence.
Ability to translate quantitative and qualitative insights into product strategies, investment decisions, and measurable outcomes.
AI fluency, including shipping AI-powered customer experiences and using AI tools to improve personal productivity.
Valid work authorization; the role does not sponsor or support new or transferred visas.

Nice To Haves

High ownership, bias toward action, and ability to influence cross-functional teams and leadership through data-driven decisions.
Experience with payments, wallets, credits, or pay-per-minute pricing.
Experience building loyalty, rewards, or re-engagement programs that improve retention.
Two-sided marketplace experience, particularly where supply quality influences customer outcomes.
Experience partnering with lifecycle marketing or CRM teams and tools.
Experience contributing to major product, platform, or brand transformations.
Experience mentoring or managing product managers.

Responsibilities

Drive week-1 return rate, month-1 retention, repeat purchase rate, and revenue per customer, with customer lifetime value as the overarching metric; set targets, build underlying models, and report weekly to leadership.
Define the Core Experience strategy and roadmap using cohort data, customer insights, and unit economics; prioritize investments, make tradeoffs, and communicate decisions across the company.
Own the customer-facing marketplace experience across web and mobile, including advisor cards and profiles, browsing, search, sorting, favorites, and in-product notifications.
Optimize advisor rankings and recommendations, measuring quality and impact on 30- and 90-day customer value as well as immediate conversion.
Optimize add-funds flows, pricing, packaging, payments, and repeat-purchase offers; partner with Growth to improve the transition from first purchase to repeat engagement.
Build lifecycle and re-engagement experiences with Marketing and CRM, including week-1 messaging, loyalty, rewards, and AI-powered features.
Design rapid, statistically sound experiments with clear hypotheses, success metrics, and decision criteria; balance short-term gains with long-term value and adjust based on results.
Develop customer insights through cohort and segment analysis, customer interviews, usability research, and support data.
Partner with Marketplace Success and Data to improve advisor quality, availability, and pricing as drivers of customer retention.
Lead engineers and designers through ambiguous challenges, strengthen experimentation standards, and mentor product managers as the team grows.