Product Manager, Patient Experience

Bask Health

About The Position

Bask Health is seeking a Product Manager, Patient Experience to own and improve the patient-facing experiences of its telehealth platform. The role spans the patient portal, messaging, treatment status, refills, and renewals, helping patients access information, communicate with care teams, and manage ongoing treatment. This hands-on, technical product management role focuses on making complex healthcare experiences intuitive, accessible, and reliable. The Product Manager will work with engineering, design, patients, customer-facing teams, and clinical operations to understand user needs, identify problems, and deliver product improvements. The role owns initiatives from discovery through launch and iteration, and contributes to the roadmap and ongoing improvement of patient experience outcomes.

Requirements

At least 2 years of professional product management experience building and shipping software products.
At least 1 year of JavaScript/TypeScript experience.
At least 1 year of professional experience in an engineering role.
Ability to read and write code, understand technical implementation details, and communicate effectively with engineers.
Experience working on SaaS products, consumer-facing applications, or complex web-based software.
Strong understanding of APIs, integrations, and modern web application development.
Experience translating user needs and business requirements into clear, actionable product specifications.
Strong product discovery, prioritization, and execution skills.
Experience working directly with engineers, designers, and cross-functional stakeholders.
Ability to use user feedback and product analytics to make informed decisions.
Excellent written and verbal communication skills.
Ability to manage competing priorities, work independently, and deliver high-quality products in a fast-moving environment.

Nice To Haves

Experience with patient portals, digital health applications, or healthcare technology.
Familiarity with patient messaging, treatment tracking, refill requests, or renewal workflows.
Experience building consumer-facing SaaS products or self-service applications.
Understanding of healthcare privacy, security, and regulatory considerations, including HIPAA.
Experience improving user engagement, retention, or recurring service experiences.
Familiarity with user research, usability testing, and product analytics tools.
Experience building configurable SaaS platforms that support multiple businesses or organizations.
Experience with telehealth, subscription-based services, or direct-to-consumer platforms.

Responsibilities

Own product initiatives across the patient portal, messaging, treatment status, refills, and renewals.
Help define and execute the product roadmap for patient-facing experiences.
Work with patients, customer-facing teams, and clinical operations to understand user needs and identify opportunities for improvement.
Improve how patients access treatment information, track treatment status, and manage ongoing care.
Develop intuitive workflows for patient messaging, refill requests, and treatment renewals.
Partner with engineering and design to translate patient needs into clear product requirements and technical specifications.
Identify friction points and improve usability, accessibility, and reliability across patient-facing workflows.
Work with engineers to understand APIs, integrations, data flows, and technical implementation tradeoffs.
Coordinate with clinical and pharmacy product teams so patient-facing experiences accurately reflect care and fulfillment processes.
Define and monitor metrics such as patient portal adoption, feature usage, workflow completion, and patient satisfaction.
Gather user feedback, review product analytics, and use findings to prioritize improvements.
Lead assigned initiatives through discovery, development, testing, launch, and iteration.
Take ownership of product outcomes and continuously improve the patient experience.