Senior Product Manager - Commerce

Boulevard

4d•$120,400 - $185,700•Remote

About The Position

Every transaction that flows through Boulevard is a moment of truth — for the client who just received a service, and for the business trying to run a great operation. Commerce isn't just a feature layer; it's the transactional layer that thousands of businesses rely on to deliver exceptional client service, transact, and grow revenue. When the experience is right, it's seamless. When it's not, friction ripples from the front desk all the way into the business' books. As Boulevard expands upmarket, supports complex franchise brands, and grows internationally, the commerce experience has to scale with it — more flexible, more reliable, and more intuitive for the operators and clients who depend on it every day. As Senior PM for Commerce Experience, you'll partner closely with a dedicated engineering and design team, and cross-functional stakeholders to translate underlying capabilities into experiences that feel obvious, trustworthy, and complete for a business and their clients. You'll bring rigor to how we measure and improve those experiences over time, using data and customer insight to continuously close the gap between where things are and where they need to be.

Requirements

5–8 years of product management experience, with at least 3 years in a B2B or SaaS environment and a track record of owning consumer-facing flows end-to-end
Systems thinker: You connect the dots across complex workflows, multiple persona types, and technical constraints — and translate that into product decisions that feel simple to the people on the receiving end, whether that's a client completing a transaction or an operator running a multi-location business
Commerce to close: You've owned experiences that span the full transaction lifecycle — from checkout through to financial reporting, accounting and the other data surfaces and business tools operators depend on
Strong design partnership: You bring design in early, push the thinking together, and hold a high bar for experience quality without losing sight of what's shippable
Bias toward outcomes: You navigate ambiguity by anchoring on what actually matters — cutting through noise to find the right problem, and measuring your work by whether it moved something real for the business or the people using it
Cross-functional influence: You've worked effectively across product, engineering, and adjacent teams without direct authority, and you know how to move work forward when ownership lines are blurry
Fluency with AI tools as part of your own practice — to accelerate discovery, sharpen tradeoffs, or move faster

Nice To Haves

Experience in vertical SaaS, or services-industry platforms

Responsibilities

Partner closely with a dedicated engineering and design team, and cross-functional stakeholders to translate underlying capabilities into experiences that feel obvious, trustworthy, and complete for a business and their clients.
Bring rigor to how we measure and improve those experiences over time, using data and customer insight to continuously close the gap between where things are and where they need to be.