Senior Product Enablement & Adoption Manager
About The Position
BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. As Senior Product Enablement & Adoption Manager, you make sure members adopt and stay engaged with BlackCloak over time so they realize its full value. You own post-sale product launches, manage member programs, and lead strategic projects. Your work helps new and core features land with members, enables our teams to deliver a better member experience, and drives stronger renewal and expansion.
Requirements
- 5+ years in product marketing, customer enablement, or a similar role
- A track record of launches that drove real adoption
- Confidence presenting to enterprise-level clients
- Strong writing skills and comfort with data
- Willingness to travel (about once a month)
Nice To Haves
- experience in cybersecurity and/or with executive clients
Responsibilities
- Develop and manage the post-sale launch process, from team enablement through member rollout, in partnership with Marketing, Product, and Operations
- Craft and execute strategies that move members from first use to regular use
- Expand the channels and methods we use to educate members on all features, products, and services available on their current plan or an upgraded plan
- Enable post-sale teams to support and position the value of each product or tool release
- Lead key initiatives that drive value realization for our members
Benefits
- 100% Remote Company, within the USA
- Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
- Health Savings Account with company contribution for eligible medical plans.
- Flexible Vacation Plan
- 10 Paid Company Holidays
- 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
- 401k with Traditional and Roth options, including employer match.
- Company Equity
- Paid Parental and Pregnancy Recovery Leave
- Company and team off-sites and virtual events throughout the year
- Home office stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
