Product Enablement Manager

Zone & Co

9h • $105,000 - $120,000 • Remote

About The Position

The Product Enablement Manager ensures Zone’s products are effectively positioned, adopted, and used by internal teams and customers. The role equips Product, Support, Customer Success, Professional Services, and other customer-facing groups with the knowledge, tools, and resources to deliver value to customers. It aligns product strategy with customer adoption by building scalable enablement programs, training initiatives, and launch-readiness plans. The manager also exemplifies excellent customer service and Zone’s core values, culture, policies, and procedures.

Requirements

• At least 5 years of experience in SaaS product enablement, product marketing, product management, or a related field.
• Experience designing, delivering, and measuring product enablement or training programs in a SaaS environment.
• Strong understanding of product enablement strategies, product launches, and the customer lifecycle.
• Experience creating scalable learning resources, technical documentation, training materials, and product knowledge programs.
• Ability to translate complex product concepts and technical information into clear, accessible content for diverse audiences.
• Excellent written, verbal, and presentation skills, including experience facilitating training sessions, workshops, or webinars.
• Proficiency with enablement tools, learning management systems (LMS), content management systems (CMS), knowledge bases, collaboration platforms, and analytics tools.
• Strong analytical and problem-solving skills, including the ability to measure program effectiveness and use data to drive improvements.
• Ability to influence, build relationships, and collaborate effectively across cross-functional teams.
• Strong organizational skills and attention to detail, with the ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Self-motivated, innovative, customer-first mindset, with the ability to take ownership and deliver measurable results.
• Proficiency in written and spoken English.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred; a master’s degree is a plus.

Responsibilities

• Develop and maintain a product enablement roadmap aligned with Zone’s product strategy and business goals.
• Partner cross-functionally with Product, Product Marketing, Customer Success, Support, Professional Services, Sales Enablement, Partner Enablement, and Learning & Development to drive product readiness and adoption.
• Turn product launches and updates into scalable enablement programs for customer-facing teams.
• Create and maintain training guides, playbooks, onboarding programs, product FAQs, technical documentation, knowledge bases, and certification tracks.
• Enable Solution Consultants and Customer Success teams with product knowledge, technical resources, customer-facing demo best practices, and product-adoption strategies.
• Design and deliver product education through workshops, webinars, internal training, and customer education initiatives.
• Own and maintain Zone’s product knowledge hub, keeping documentation and resources accurate, accessible, and up to date.
• Establish feedback loops between Product and customer-facing teams to capture customer insights, identify improvement opportunities, and inform product development.
• Track and analyze enablement effectiveness, including product adoption, engagement, and retention impact, and use the findings to improve programs.
• Support post-launch adoption campaigns and ongoing enablement initiatives that drive customer engagement and measurable outcomes.
• Represent the customer perspective in product discussions and enablement in cross-functional planning and strategy sessions.
• Manage multiple initiatives while supporting Zone’s collaborative, innovative, customer-first culture.
• Perform other duties as assigned; responsibilities may evolve with business needs.

Benefits

• Equity.
• High-trust flexibility and autonomy in a fully remote, global team.
• Benefits supporting employees’ lives beyond work; specific offerings are referenced at the company careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed