Senior Product Designer, CRM & Industries Workflows (Technology)

ServiceNow•San Diego, CA

About The Position

The Senior Product Designer will join ServiceNow’s Product Design team, which partners closely with engineering and product management to create user-centered product experiences. The role is part of the Industries Technology team, which develops industry-specific products and experiences that help organizations operate more efficiently, make better decisions, and deliver improved outcomes to customers. The designer will work on complex workflows, investigate customer needs, and help shape intelligent, AI-native experiences. The position calls for curiosity about customer problems, systems thinking, attention to detail, strong communication, and the ability to turn complexity into clarity. The designer will develop solutions and experiences from concept through delivery, champion design decisions in cross-functional settings, incorporate stakeholder feedback, and support colleagues through coaching and mentoring.

Requirements

At least 5 years of relevant design experience.
An inspiring portfolio demonstrating end-to-end, user-centered design solutions based on human-centered design and research data.
Strong experience using design tools to create comprehensive, high-fidelity design solutions and specifications that support consistency, usability, and accessibility within a larger system or product.
A growth mindset and willingness to strengthen core skills through complex assignments and varied experience.
Ability to build trusting relationships through clear and open communication.
Experience participating in the complete product development lifecycle of web and/or software applications.
Experience in user experience design or industry experience in corporate, software, web, or agency settings.

Nice To Haves

Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on a function or industry.

Responsibilities

Develop innovative design solutions and product experiences that transform how people work.
Drive user experiences from concept to delivery, grounded in user needs and design principles.
Collaborate with cross-functional teams and champion design approaches.
Reconcile feedback from stakeholders and contribute to colleagues’ work in a collaborative environment.
Coach and mentor team members, while developing leadership skills.