Senior Product Designer II, CRM

Urban Ridge Supplies•New York, NY

9d•$147,400 - $163,800

About The Position

Compass is seeking a Senior Product Designer to shape the CRM experience of its Home Platform, an enterprise-scale real estate operating system. The designer will partner with Product, Engineering, Data, AI, and Operations teams to create scalable workflows and systems that help real estate agents manage relationships, automate tasks, and grow their businesses. The role includes designing intuitive, trustworthy AI-powered features that integrate seamlessly into agent workflows. The position focuses on CRM experiences such as contact management, lead nurturing, communications, workflow automation, and reporting. It calls for a systems-minded designer who can simplify complex workflows while balancing user needs, business goals, and technical constraints. The designer will work across web and mobile platforms and contribute to workflow-heavy SaaS and enterprise products, including AI-driven features.

Requirements

7+ years of product design experience, ideally in CRM, SaaS, workflow, or enterprise software products.
A strong portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile applications.
Ability to gather and synthesize requirements from multiple stakeholders and translate them into intuitive user experiences.
Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns.
Experience collaborating closely with Product and Engineering throughout the product development lifecycle.
Comfort working in ambiguous environments and balancing user needs, business priorities, and technical feasibility.
Familiarity with data-informed design decisions, usability testing, and iterative product development.
Proficiency with Figma and prototyping tools.
Strong communication, presentation, and stakeholder management skills.

Nice To Haves

Experience designing for AI-driven products or features.
Experience designing AI-assisted CRM workflows, productivity tools, or automation features.
Familiarity with conversational UX, notification systems, or agent-assist tooling.
Basic understanding of ML/NLP fundamentals and experience designing for Generative AI.
Experience designing internal workflows, support platforms, or back-office automation tools.
Experience in real estate, transactions, operations, or marketplace platforms.
Understanding of CRM metrics, lead funnel management, and customer engagement workflows.

Responsibilities

Drive alignment and decision-making with customer journeys, user flows, wireframes, and prototypes for CRM and AI experiences.
Support usability testing and research by creating prototypes, including multimodal and voice prototypes, facilitating research sessions, analyzing feedback, and iterating on designs.
Design AI-based conversational and multimodal experiences, participate in discovery to understand agent behaviors and workflow inefficiencies, and translate qualitative and quantitative insights into AI product opportunities.
Create design documentation, including sample dialogs and conversational and multimodal flow diagrams, to communicate requirements for complex initiatives to Engineering and Product partners.
Build relationships with Product, Engineering, and other stakeholders to understand priorities and collaborate on solutions.
Balance user needs, technical constraints such as LLM capabilities, and product objectives to create desirable, feasible, and viable multimodal experiences.
Contribute to scalable product and design solutions by considering how workflows, data, and user actions connect across the Home Platform ecosystem.
Contribute to and work within established design systems to support consistency, usability, and scalability across the Home Platform.