Senior Product Designer II, CRM

Urban Ridge Supplies•New York, NY

About The Position

Compass is hiring a Senior Product Designer to shape the CRM experience of its Home Platform, an enterprise-scale real estate operating system. The designer will partner with Product, Engineering, Data, AI, and Operations teams to create scalable workflows and systems that help real estate agents manage relationships, automate tasks, and grow their businesses. The role focuses on contact management, lead nurturing, communications, workflow automations, and CRM reporting, including the next generation of AI-powered features designed to be intuitive, trustworthy, and integrated into agent workflows. This role calls for a systems-minded designer who can simplify complex workflows while balancing user needs, business goals, and technical constraints. The designer will craft multimodal experiences that are desirable, technically feasible, and viable for the business; contribute to solutions that connect workflows, data, and user actions across the Home Platform; and work within established design systems to support consistency, usability, and scalability.

Requirements

At least 7 years of product design experience, ideally in CRM, SaaS, workflow, or enterprise software products.
A strong portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile applications.
Ability to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiences.
Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns.
Experience collaborating closely with Product and Engineering teams throughout the product development lifecycle.
Comfort operating in ambiguous environments and balancing user needs, business priorities, and technical feasibility.
Familiarity with data-informed design decision-making, usability testing, and iterative product development.
Proficiency with Figma and prototyping tools.
Strong communication, presentation, and stakeholder management skills.

Nice To Haves

Experience designing for AI-driven products or features.
Demonstrated experience designing AI-assisted CRM workflows, productivity tools, or automation features.
Familiarity with conversational UX, notification systems, or agent-assist tooling.
Basic understanding of ML/NLP fundamentals and experience designing for Generative AI.
Experience designing internal workflows, support platforms, or back-office automation tools.
Experience within real estate, transactions, operations, or marketplace platforms.
Understanding of CRM metrics, lead funnel management, and customer engagement workflows.

Responsibilities

Use customer journeys, user flows, wireframes, and prototypes to drive alignment and decision-making for CRM and AI experiences.
Create prototypes, including multimodal and voice prototypes, support usability testing and research, facilitate research sessions, analyze feedback, and iterate on designs.
Design AI-based conversational and multimodal experiences and participate in discovery to understand agent behaviors, operational pain points, and workflow inefficiencies.
Translate qualitative and quantitative insights into actionable product opportunities for AI.
Produce design documentation, including sample dialogs and conversational and multimodal flow diagrams, to communicate requirements for complex initiatives to Engineering and Product partners.
Build relationships with Product, Engineering, and stakeholders to understand priorities and collaborate on solutions.
Balance user needs, technical constraints such as LLM capabilities, and Product objectives.
Contribute to scalable product and design solutions by considering how workflows, data, and user actions connect across the Home Platform.
Contribute to and work within established design systems to ensure consistency, usability, and scalability.