Senior Product Designer, CRM & Industries Workflows (Technology)

ServiceNow•San Diego, CA

2d•$128,900 - $219,100

About The Position

The Senior Product Designer is part of ServiceNow’s Product Design team, which partners closely with engineering and product management to create user-focused product experiences. The role is on the Industries Technology team, which develops industry-specific products and experiences to help organizations operate more efficiently, make better decisions, and improve outcomes for their customers. The designer will address complex workflows, uncover customer needs, and help shape intelligent, AI-native experiences, balancing systems thinking with attention to detail. The role develops innovative design solutions and product experiences, and drives user experiences from concept through delivery based on a deep understanding of user needs and design principles. As part of a cross-functional team, the designer champions design approaches, reconciles stakeholder feedback, contributes to others’ work, and may coach and mentor team members.

Requirements

At least 5 years of relevant design experience.
An inspiring portfolio demonstrating end-to-end, user-centered design solutions based on human-centered design and research data.
Strong experience using design tools to create comprehensive, high-fidelity design solutions and specifications that promote consistency, usability, and accessibility within a larger system or product.
A growth mindset and willingness to strengthen core skills through complex assignments and varied experience.
Ability to build trusting relationships through clear and open communication.
Experience participating in the complete product development lifecycle for web and/or software applications.
Experience in user experience design or industry experience in corporate, software, web, or agency settings.

Nice To Haves

Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on a function or industry.

Responsibilities

Develop innovative design solutions and world-class product experiences.
Drive user experiences from concept to delivery, grounded in user needs and design principles.
Champion design approaches and reconcile feedback from stakeholders within a cross-functional team.
Contribute design input to teammates in a collaborative and supportive environment.
Coach and mentor other team members.