Senior Product Designer, CRM & Industries Workflows (Technology)

ServiceNow•San Diego, CA

About The Position

The Senior Product Designer is part of ServiceNow’s Product Design team, which applies empathy and understanding of user and customer needs to create product experiences people love. The role is within the Industries Technology team, which develops industry-specific products and experiences that help organizations operate more efficiently, make better decisions, and deliver better customer outcomes. Designers address complex workflows, uncover customer needs, and help define intelligent, AI-native experiences. The role calls for curiosity about customer problems, systems thinking, attention to detail, strong communication, and a user-centered mindset. The designer develops innovative solutions and high-quality product experiences, and drives user experiences from concept through delivery based on user needs and design principles. Working with product management, engineering, and other stakeholders, the designer champions design approaches, reconciles feedback, contributes to a collaborative environment, and may coach and mentor colleagues.

Requirements

At least 5 years of relevant design experience.
An inspiring portfolio demonstrating end-to-end, user-centered design solutions based on human-centered design and research data.
Strong experience with design tools to create comprehensive, high-fidelity design solutions and specifications that support consistency, usability, and accessibility within a larger system or product.
A growth mindset and willingness to strengthen core skills through complex assignments and varied experience.
Ability to build trusting relationships through clear and open communication.
Experience participating in the complete product development lifecycle for web and/or software applications.
Experience in user experience design or industry experience in corporate, software, web, or agency settings.

Nice To Haves

Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on a function or industry.

Responsibilities

Develop innovative design solutions and world-class product experiences that transform how people work.
Drive user experiences from concept to delivery, grounded in an in-depth understanding of user needs and design principles.
Collaborate with cross-functional teams and champion design approaches.
Reconcile feedback from stakeholders and provide input to teammates in a collaborative, supportive environment.
Coach and mentor other team members.