Senior Product Associate - Business Banking

JPMorgan Chase & Co. • Columbus, OH

2d • $80,750 - $155,000

About The Position

As a Senior Product Associate in Business Banking, you contribute to the end-to-end product lifecycle by supporting product strategy, defining and refining requirements, and partnering with Engineering, Design, Data, and stakeholders to deliver outcomes for clients. You use customer feedback, user research, and data to help prioritize work, improve existing experiences, and identify opportunities for new capabilities. You help ensure releases are high-quality and aligned with standards for security, resiliency, and scalability, supporting the ongoing success and evolution of products.

You work with the Product Manager and cross-functional teams to discover and deliver product features, analyze product delivery metrics, facilitate user acceptance testing, and support the product roadmap. You also write requirements, epics, and user stories for new features and capabilities.

Requirements

• 5+ years of experience or equivalent expertise in product management.
• Hands-on experience working alongside development teams and participating in agile ceremonies.
• Experience with product lifecycle activities, including discovery and requirements definition.
• Understanding of product testing cycles, requirements, and execution.
• Familiarity with existing deposits and money movement functionality.
• Exposure to API-enabled and cloud-native development frameworks.
• Excellent communication, influencing, and negotiation skills, with the ability to build and maintain collaborative relationships.
• Experience working across multiple business areas and/or functions to deliver results.

Nice To Haves

• Experience working in payments or billing.
• Experience working on 0-to-1 delivery, introducing net-new capabilities and features to users.

Responsibilities

• Partner with the Product Manager to identify and define product features and capabilities informed by customer and market needs, user research, and discovery.
• Support collection of user research, journey mapping, and end-to-end systems analysis to inform the product roadmap and identify potential customer-value opportunities.
• Analyze, track, and evaluate product agility metrics, including backlog health, story point completion, churn, delivery cost, and partner dependencies across the product development lifecycle.
• Facilitate end-to-end User Acceptance Testing for product changes, considering customer journeys, back-end systems, and Integrated Test Environment cycles.
• Partner with product and cross-functional teams to deliver against the roadmap and sequence product-change activities to optimize customer experience.
• Navigate ambiguous environments and use strategic thinking and problem-solving to drive clarity and direction.
• Write requirements, epics, and user stories to support discovery and delivery of new product features and capabilities.
• Support product strategy, refine requirements, and help prioritize work using customer feedback, user research, and data.
• Help ensure releases meet standards for quality, security, resiliency, and scalability.

Benefits

• Competitive total rewards package, including base salary; eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed