Business Banking Associate

Minnwest Corporation•Dawson, MN

3d•$18 - $21•Onsite

About The Position

Minnwest Bank is seeking a full-time Business Banking Associate for its Marshall location. This administrative, front-line position supports a professional, courteous customer experience by facilitating communication and workflow between customers and bankers, loan operations, and analysts. The role is expected to provide rapid responses, accurate processing, consistent communication, and a friendly, positive experience. The associate should communicate professionally, remain optimistic and constructive, and show persistence in resolving customer issues. The position handles routine customer inquiries and supports customers throughout the loan process, from initiating workflows to coordinating loan-related tasks and post-closing disbursements. It also involves maintaining customer files and records, collaborating with Loan Operations Specialists, assisting other Business Banking Associates, and cross-selling bank products and services. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The stated pay range is $18.40–$20.70 per hour, with actual pay potentially varying by location and candidate-related factors.

Requirements

High school diploma or equivalent.
At least 6 months of customer service experience.
Basic reading, writing, and mathematical skills.
Ability to communicate clearly, effectively, and professionally with customers and coworkers.
Willingness to continuously learn and grow within the organization.

Nice To Haves

Two-year associate degree.
One to two years of experience in loan operations, as a loan assistant, or in a loan department.
Ability to multitask, stay organized, manage time effectively, and communicate professionally with customers.
Ability to work independently or within a team setting.
Strong mathematical and problem-solving skills.

Responsibilities

Answer routine telephone and mail inquiries, including questions about interest paid and due, loan payoffs, and payment verification.
Receive and initiate loan workflows using customer information for proposed loans, and guide customers through the loan process.
Order pre- and post-title work, flood determinations, appraisals, Phase I assessments, UCC searches, and other items as needed.
Complete loan input worksheets and order loan documents.
Process advances, wires, and other disbursements, and pay fees after loan closing.
Organize and maintain customer files and records according to established procedures and retention guidelines.
Process loan checklists, eligibility checklists, and paid note files.
Collaborate with Loan Operations Specialists to support rapid customer response, accurate processing, and a smooth customer experience.
Assist other Business Banking Associates within the company as needed.
Cross-sell bank-related products and services.

Benefits

Comprehensive medical, vision, and dental insurance.
Retirement savings including a 401(k) with employer match and an Employee Stock Ownership Plan (ESOP).
Paid holidays and competitive paid vacation days.
Paid parental leave.
Short- and long-term disability coverage.
Life, critical illness, and accidental insurance.
Tuition reimbursement and career development opportunities.
Employee Assistance Program (EAP).
Paid time off to volunteer in the community.
Employee Resource Group opportunities focused on diversity and inclusion.
Incentive and recognition programs.