Senior Process Consultant II

University of Maryland • College Park, MD

10d • $122,320 - $146,784 • Hybrid

About The Position

The Senior Process Consultant II works on the University of Maryland’s Division of Information Technology (DIT) Enterprise Planning and Continuous Improvement (EPCI) team, which provides enterprise planning and analytical support to the UMD community. The role leads process improvement initiatives across administrative and academic units to strengthen enterprise operations and organizational effectiveness. The Senior Consultant directs large-scale efforts to identify, scope, assess, and deliver actionable recommendations to campus leadership.

Drawing on substantial experience in business process improvement and organizational design, the Senior Consultant leads complex assessments, facilitates cross-functional discovery sessions, models processes, and develops recommendation briefs. The position also partners with the Associate Director to shape the unit’s strategic goals and contributes to developing and sharing best practices that improve the University’s process improvement capability.

This is an essential position. During a major catastrophic event, weather emergency, or other operational emergency, the employee may need to work at the normal work location or an alternative location to help maintain University services. The position may also require evening, night, weekend, or different-shift work for extended periods. DIT positions have an in-person component, with expected time at the College Park, Maryland location each week; telework is not guaranteed.

Requirements

• Bachelor’s degree from an accredited college or university.
• At least 6 years of demonstrated work experience in industry or academic settings.
• At least 3 years of experience leading change and/or business process improvement efforts.
• Knowledge of Business Process Analysis methodologies.
• Proven track record constructing and executing complex analyses to meet business case requirements.
• Superior analytical, logical, and problem-solving skills.
• Demonstrated success dealing with ambiguity and ability to learn on the fly to understand and solve new problems.
• High attention to detail and ability to manage multiple projects simultaneously, adjust priorities as needed, and meet deadlines.
• Ability to communicate clearly, logically, and consistently, verbally and in writing.
• Excellent interpersonal skills, including the ability to interact at all levels of the organization.
• Ability to work effectively both as part of a team and independently.
• Must provide a resume, cover letter, and list of three references with the application.
• Must complete employment eligibility verification by presenting required identity and work-authorization documents.
• The University will not sponsor work authorization in the United States; F1 STEM OPT support is not available.

Nice To Haves

• Experience with financial and/or accounting systems and business process improvement.
• Experience with HR systems and business process improvement.
• Experience with Organizational Change Management.

Responsibilities

• Lead process improvement initiatives across administrative and academic units.
• Direct large-scale efforts to identify, scope, and assess opportunities and deliver actionable recommendations to campus leadership.
• Lead complex assessments and facilitate cross-functional discovery sessions.
• Model processes and develop high-impact recommendation briefs.
• Partner with the Associate Director to shape the unit’s strategic goals.
• Contribute to the development and dissemination of best practices that enhance the University’s process improvement capability.
• Help maintain continuity of University services during major catastrophic events, weather emergencies, or other operational emergencies, potentially working at the normal or an alternative location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior