Senior Consultant Process Transformation

HCA Healthcare•Nashville, TN

About The Position

The Senior Consultant, Process Transformation owns work from ideation through realization, leading complex process discovery, analysis, and design to translate business objectives into implementation-ready operating models. The role works directly with operational and clinical leaders, applying quantitative and qualitative analysis to understand current processes, identify root causes and meaningful variation, evaluate transformation opportunities, and design practical future-state solutions. The Senior Consultant uses a consulting-style, hypothesis-driven approach, strong business and financial acumen, and effective facilitation to connect executive objectives with detailed operational workflows. The role owns multiple complex workstreams and projects, partners with senior leadership on enterprise strategy initiatives and key project decisions, and may lead or support other priority cross-functional initiatives as Global Strategy team needs evolve. It also provides day-to-day peer coaching to junior team members and maintains quality and accountability across project deliverables. The position is based in or requires willingness to relocate to Nashville, Tennessee, and involves travel up to 15% of the time.

Requirements

Bachelor’s degree.
At least 6 years of experience in management consulting, business transformation, corporate strategy, process transformation, operations transformation, or a related discipline.
Demonstrated experience leading complex transformation initiatives from problem definition and analysis through future-state design and implementation planning.
Demonstrated experience developing executive-level presentations, quantitative analyses, and business cases.
Exceptional hypothesis-driven problem-solving skills, including structuring ambiguous questions, determining and executing analyses, and translating findings into actionable recommendations.
Strong quantitative and analytical capabilities, including analyzing operational, financial, and workforce data and developing fact-based recommendations.
Ability to translate complex operational or clinical topics into clear assessments, future-state operating models, and implementation requirements.
Exceptional facilitation skills and ability to establish credibility with operational and clinical stakeholders in unfamiliar domains.
Strong executive presence, communication, and storytelling skills, including synthesizing complex analysis into clear recommendations, trade-offs, and decision-ready materials.
Ability to work through incomplete or conflicting information, reconcile differing perspectives, and identify what requires further analysis, resolution, or escalation.
Intellectual curiosity and learning agility, with the ability to rapidly develop expertise across unfamiliar operational and clinical domains.
Excellent interpersonal skills and ability to build relationships and influence stakeholders at all levels in a hybrid, multicultural environment.
Ability to provide actionable feedback in a player/coach model and maintain a high quality bar across team deliverables.
Advanced proficiency in Microsoft PowerPoint and Excel.
Willingness to travel up to 15% of the time.
Located in or willing to relocate to Nashville, Tennessee.

Nice To Haves

Master’s degree preferred.
Healthcare experience is beneficial but not required.

Responsibilities

Lead end-to-end process discovery, analysis, and design for global initiatives, from high-level business objectives through current-state assessment and implementation-ready future-state design.
Develop hypotheses and conduct analyses of workload, performance, process complexity, root causes, and sources of variation.
Facilitate stakeholder working sessions to test findings, identify pain points, and assess opportunities for simplification, standardization, automation, and broader transformation.
Lead complex financial and operational models and analyses to evaluate strategic opportunities and inform recommendations.
Translate analysis and stakeholder input into current- and future-state operating models, defining roles, workflows, decision points, handoffs, requirements, and implementation changes.
Evaluate transformation opportunities based on business impact, feasibility, risk, and implementation complexity, and develop recommendations and trade-offs for leadership.
Contribute to the design and evolution of the enterprise global operating model, including capacity planning, footprint evolution, and resiliency.
Manage implementation risks, dependencies, and change impacts; proactively resolve issues and escalate decisions requiring leadership alignment.
Coach junior team members, review analyses and deliverables, and ensure quality, consistency, and timely completion.
Independently lead multiple complex transformation workstreams and projects through completion, maintaining timelines, deliverables, and stakeholder accountability.
Lead priority cross-functional initiatives outside core Process Transformation work in response to evolving Global Strategy priorities.

Benefits

Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine plans.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.