Senior Business Process Consultant
TriTech Enterprise Systems, Inc.•Towson, MD
•Onsite
About The Position
TriTech Enterprise Systems (TriTech) is seeking a Senior Business Analyst (Business Process Consultant) for a State of Maryland contract. The consultant will assess, develop, enhance, and implement technology solutions in support of County agencies, with a primary focus on analyzing, improving, and implementing Public Safety systems and business processes. The role calls for strong business analysis skills, experience with complex technology implementations, and the ability to work effectively with technical and business stakeholders. Experience with public safety systems or related government applications is highly desirable. This is an on-site position. A background check is required.
Requirements
- Bachelor’s degree from an accredited college or university in Business, Computer Science, or a related field.
- Five years’ experience in systems analysis, change management analysis, project management, program analysis, or a closely related field.
- Demonstrated experience in public safety implementations and post-production environments as a primary technical resource.
- Knowledge of principles and practices for planning, developing, implementing, and maintaining computer information systems.
- Knowledge of processes, methods, and techniques used to analyze and evaluate business operations.
- Skill in analyzing and evaluating administrative processes for automation.
- Ability to assist in assessing the feasibility and suitability of information technology projects.
- Ability to establish and maintain effective working relationships.
- Ability to create precise and effective technical documentation, including application design documents containing business requirements, functional specifications, test plans, and scripts for varied audiences.
- Excellent oral and written communication skills with internal and external clients and vendors.
- Strong analytical and problem-solving skills.
- Strong business process fluency and the ability to discuss processes in enough detail to understand underlying business problems or opportunities.
- Ability to work in a team environment and establish and maintain strong professional relationships.
- Ability to maintain the security and confidentiality of proprietary or sensitive data in any medium.
- A background check is required.
Nice To Haves
- Experience working for a government entity.
- 5+ years’ experience with Public Safety projects.
- At least two professional references, including phone numbers, for similar services.
Responsibilities
- Develop functional and non-functional system requirements based on documented business requirements.
- Work with development staff and/or vendors to create prototype designs for medium- to large-risk projects.
- Create detailed unit and system testing scripts based on functional requirements.
- Facilitate user acceptance testing processes as required.
- Assess and recommend process improvements and technology solutions for County agencies.
- Capture, consolidate, and communicate information from subject matter experts.
- Lead high-level software design and integration by partnering with business users, project managers, and application developers.
- Analyze existing business processes and data flows to develop system designs, delivery roadmaps, and integrations with other systems.
- Conduct in-depth analysis of County systems, operations, and procedures.
- Work with County users to define system requirements and resolve problems.
- Translate client requirements into detailed system design documents and coordinate system design and implementation requirements with staff.
- Perform full life cycle systems development; assess business opportunities, define problems, and identify business solutions.
- Develop needs assessments and requirements analyses.
- Advise, consult with, and provide technical assistance to County agencies throughout project implementation.
- Provide quality customer service and pursue innovative initiatives and improvements to current processes.
- Gather and document business requirements for break/fix change requests.
- Support internal and external integrations, including design, testing, and troubleshooting.
- Provide metrics for reporting, system performance, and process control.
- Participate in user training or conduct training when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
