Business Process Consultant - Remote
About The Position
The Business Process Consultant partners with business and operational leaders across Optum Financial to improve efficiency, quality, customer experience, and business performance. The role leads process improvement and transformation initiatives, facilitates end-to-end process redesign, and helps business partners simplify operations, reduce costs, improve controls, and increase scalability. It applies Lean Six Sigma, process engineering, and data-driven problem-solving to deliver measurable business value and sustainable operational improvements. The preferred work arrangement is in-office at the Eden Prairie, Minnesota location, though remote candidates outside the area may be considered. The position may be performed remotely from anywhere in the United States. Hires in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Remote employees must follow UnitedHealth Group’s Telecommuter Policy. The role manages concurrent projects, develops business cases and project plans, documents and redesigns processes, establishes operational metrics and controls, and supports process standards and continuous-improvement frameworks. It works with stakeholders across Operations, Product, Technology, Finance, and Risk Management, and provides executive updates, coaching, and training. Success is measured by realized business value, process efficiency and quality, adoption of standardized documentation, effective business-partner enablement, and sustainable improvements that support growth and scalability.
Requirements
- At least 5 years of experience in process improvement, business consulting, operations, or process engineering.
- Experience leading cross-functional initiatives and managing complex projects.
- Solid knowledge of Lean, Six Sigma, root cause analysis, and process mapping methodologies.
- Demonstrated analytical, facilitation, and stakeholder-management skills.
- Ability to translate data and business challenges into actionable solutions.
Nice To Haves
- Lean Six Sigma Green Belt or Black Belt certification.
- Experience in healthcare, financial services, banking, or regulated operations.
- Experience with business transformation, process governance, automation, or operational modernization initiatives.
Responsibilities
- Lead business process improvement initiatives that deliver measurable business value, improve operational efficiency, and enhance customer experience.
- Manage multiple concurrent projects and improvement efforts.
- Identify root causes, evaluate opportunities, and implement sustainable solutions.
- Develop business cases, project plans, and value realization strategies.
- Measure and communicate business outcomes and project results.
- Facilitate process discovery, documentation, and process redesign activities.
- Create and maintain process maps, procedures, controls, and operational metrics.
- Evaluate workflows to identify opportunities to reduce waste, improve quality, and increase scalability.
- Support process standardization and operational maturity across the organization.
- Support enterprise process documentation standards and improvement frameworks.
- Provide guidance, coaching, and training on continuous-improvement methodologies and tools.
- Partner with stakeholders across Operations, Product, Technology, Finance, and Risk Management to drive results.
- Prepare executive-level updates, reporting, and recommendations.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
