Bank Business Process Consultant Senior

USAA•San Antonio, NC

About The Position

As a dedicated Bank Business Process Consultant Senior, you will apply advanced knowledge of bank processes and products and serve as a trusted advisor to internal clients. You will provide consultation in strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third-party risk management, and bank operations. You will collect and consolidate demand and identify opportunities within the Bank, then develop and oversee business process solutions for internal clients and members. You will evaluate processes and resources and develop improvements that support efficient Bank operations using Agile best practices.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Experience leveraging data-driven reporting and automation to identify and implement strategic process enhancements that improve operational efficiency and organizational effectiveness.
At least four years of experience in financial services, project/program management, risk, compliance, audit, or operations.
Integrative critical thinking skills, basic risk management knowledge, and strong organizational, communication, and influencing skills.
Demonstrated experience conducting analytics and thorough assessments to form defensible conclusions.
Ability to communicate effectively, influence, and build rapport with diverse internal and external stakeholders at all organizational levels.
Strong interpersonal skills, including the ability to foster a cohesive team environment, manage conflict calmly under pressure, and work in a demanding, high-volume environment.
Flexibility and prioritization skills to adapt effectively to evolving internal and external demands.
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint, and a foundational understanding of artificial intelligence principles and applications for efficiency and data analysis.

Nice To Haves

Experience in both a risk-related and operational role in financial services.
Knowledge of consumer protection regulations, including Regulation Z, Regulation B, Regulation E, FCRA, SCRA, UDAAP, and other applicable banking laws and regulations.
Project management experience or experience supporting complex, cross-functional initiatives.
Strong analytical, problem-solving, organizational, and written communication skills.
Experience writing executive-level summaries and risk assessments.

Responsibilities

Engage with key stakeholders to implement sustainable strategic solutions.
Develop Bank business process enhancements aligned with business deliverables, Bank strategy, and the risk management framework.
Lead planning and execution efforts and coordinate activities for highly complex projects.
Apply risk and regulatory compliance knowledge and established methodologies, including Agile principles and control plans, to align work with Bank goals and process requirements.
Provide consultation to ensure processes address risk across activities.
Review and develop communication and change management plans for customers and internal stakeholders to raise awareness of processes and changes.
Align internal stakeholders and customers on business process projects and services through proactive communication and engagement.
Use data and analytics to provide insight into customer and business process performance, identify opportunities, and inform key stakeholders.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.