Bank Business Process Consultant Senior

USAA•Tampa, FL

5d•$103,450 - $197,730

About The Position

As a dedicated Bank Business Process Consultant Senior, you will apply advanced knowledge of bank processes and products and act as a trusted advisor to internal clients. You will provide consultation on strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third-party risk management, and bank operations. You will collect and consolidate demand, identify opportunities within the Bank, and execute and oversee business-process solutions for internal clients and members. You will evaluate processes and resources and develop solutions, improvements, and enhancements that support efficient Bank operations using Agile best practices.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Experience leveraging data-driven reporting and automation to identify and implement strategic process enhancements that drive operational efficiency and organizational effectiveness.
At least four years of experience in financial services, project/program management, risk, compliance, audit, or operations.
Integrative critical-thinking skills, basic risk-management knowledge, and organizational, communication, and influencing skills.
Experience performing analytics and thorough assessments to form defensible conclusions.
Ability to communicate effectively, influence, and build rapport with diverse internal and external stakeholders at all organizational levels.
Ability to foster a cohesive team environment, manage conflict calmly under pressure, and thrive in a demanding, high-volume environment.
Flexibility and prioritization skills to adapt effectively to changing internal and external demands.
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint, and foundational understanding of artificial intelligence principles and applications for efficiency and data analysis.

Nice To Haves

Experience in both a risk-related and operational role in financial services.
Knowledge of consumer protection regulations, including Regulation Z, Regulation B, Regulation E, FCRA, SCRA, UDAAP, and other applicable banking laws and regulations.
Project management experience or experience supporting complex, cross-functional initiatives.
Strong analytical, problem-solving, organizational, and written communication skills.
Experience writing executive-level summaries and risk assessments.

Responsibilities

Engage key stakeholders to implement sustainable strategic solutions.
Develop Bank business-process enhancements aligned with business deliverables, Bank strategy, and the risk management framework.
Lead planning and execution efforts and coordinate activities for highly complex projects.
Apply a holistic understanding of risk and regulatory compliance, using established methodologies including Agile principles and control plans to align with Bank goals and process requirements.
Provide consultation to influence process design and address risk across activities.
Review and develop communication and change-management plans for customers and internal stakeholders to raise awareness of current processes and changes.
Ensure alignment among internal stakeholders and customers across business-process projects and services through proactive communication and engagement.
Use data and analytics to provide insight into customer and business-process performance, identify opportunities, and inform key stakeholders.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.