Business Process Strategy Consultant

MassMutual • Boston, MA

1d

About The Position

The Business Process Strategy Consultant is the centralized, overarching resource for business analysis and requirements across the Worksite Project Portfolio. The role ensures requirements and business analysis are delivered effectively throughout all project phases, supports leadership with complex decision analysis and recommendations, and helps determine implementation paths. The consultant coordinates with internal and external partners to align business analysis activities with MassMutual expectations.

The role considers data-driven decisions, market factors, and long-term strategy when defining future-state requirements. It represents business interests in strategic initiatives, analyzes current and future business processes, and works with program managers and business, technology, operations, and compliance partners to plan, prioritize, document, refine, and approve requirements. It also supports the Worksite Value Stream and User Experience through ongoing analysis and planning.

The consultant facilitates stakeholder discussions, develops functional requirements and detailed business requirements or stories, and helps teams understand how digital solutions can meet business needs. The work includes coordinating program-level work into prioritized initiatives and supporting project planning, schedules, design documentation and reviews, development, testing, and deployment of application enhancements.

Requirements

• Bachelor's degree, or a high school diploma/GED with at least 6 years of business analysis or consulting experience.
• At least 6 years of business analysis or consulting experience.
• At least 3 years of experience in financial services, or with group life and/or supplemental health insurance products.

Nice To Haves

• Worksite or Voluntary Benefits experience.
• Worksite business improvement project experience.
• Experience analyzing and documenting current- and future-state business processes, including user and information-system roles.
• Ability to lead and facilitate diverse groups toward solutions and influence key decision-makers using analysis findings.
• Experience leading business-requirements gathering through interviews or group sessions and producing detailed business requirements or stories.
• Ability to facilitate analysis of business needs and how digital solutions may address them.
• Ability to consider the business implications of applying technology to current and future business environments.
• Ability to understand program-level work and coordinate it into prioritized, manageable initiatives.

Responsibilities

• Ensure requirements and business analysis efforts are effectively delivered across all phases of Worksite projects.
• Support leadership with complex decision analysis, optionality, and presentation of recommendations for decisions.
• Coordinate with internal and external partners to align business analysis activities with MassMutual expectations.
• Consider data-driven decision-making, market considerations, and long-term strategy when defining future-state requirements.
• Analyze potential impacts and solutions in a strategic manner.
• Represent and advocate for business interests in the development and implementation of strategic initiatives.
• Create functional requirements that fulfill business requirements.
• Analyze and document current business processes to define business requirements.
• Analyze and document future-state business processes, including user and information-system roles.
• Collaborate with the program manager on roadmap planning and prioritization.
• Lead analysis and prepare recommendations for key decisions needed to move projects and programs toward their target state.
• Keep the User Experience and Worksite Value Stream updated and central to analysis and planning.
• Negotiate and influence requirements to ensure business and customer representation.
• Collaborate with business, technology, operations, and compliance partners on requirements and delivery across value chains.
• Conduct iterative stakeholder and user meetings to finalize, refine, document, and obtain approval for requirements.
• Gather and analyze requirements; estimate project completion time; prepare schedules and design documentation; conduct design reviews; and support development, testing, deployment, and project planning.

Benefits

• Incentive and bonus opportunities, including a bonus target or, for sales-focused roles, a Variable Incentive Compensation component.
• Access to learning, development, and internal networks.
• Employee-led communities and forums that foster connection, learning, and inclusion.
• Industry-leading pay and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior