Business Process Consultant

ManpowerGroup WorkMyWay•Saint Louis, MO

22h•Remote

About The Position

The Business Process Consultant manages and creates demand for complex, integrated workflow solutions across multiple lines of business, aligning them with client objectives and applying financial, technical, and business expertise. The role develops and manages relationships with key buyers and decision makers at new and existing client organizations, keeps Ricoh leadership informed, and advances strategic partnerships with clients and industry partners. The consultant leads complex and technical bids by identifying client requirements and buying patterns, then building differentiated teams and approaches designed to deliver client outcomes. The role also drives competitive intelligence, market and client assessments, and strategic planning to expand client opportunity portfolios and pipelines. It manages opportunities from sales pursuit through close and coordinates detailed project plans and handoffs within Ricoh. The position is remote and requires national and potentially international travel as needed. Most work is performed in a typical office or home-office environment. The role involves frequent contact with internal and external customers and colleagues, periodic cyclical and daily stress, and minor physical effort that may include standing, walking, bending, reaching, stretching, or climbing.

Requirements

At least 7 years of experience leading complex workflow, workflow integration, and outsourcing deals.
At least 7 years of experience directly managing complex solutions and business development.
Experience successfully executing all phases of large, multi-year capture efforts, including strategic planning, teaming, proposals, market or competitive analysis, and price-to-win analysis.
Proven ability to develop and present business cases, including financials and value propositions.
Experience developing and maintaining effective internal and external business relationships with clients and industry partners.
Strong understanding of sales processes and ability to manage and navigate them.
Advanced technical understanding of client work environments and how to apply Ricoh's portfolio to client business objectives.
Ability to lead solution development integrating with IT infrastructures, with technical understanding of architectures, networks, and data center operational standards.
Ability to solve enterprise business problems and achieve client business-process outcomes.
Strong interpersonal, time-management, and organizational skills.
Ability to work with or lead diverse teams to formulate enterprise services and solutions.
Strong leadership, strategic thought leadership, verbal and written communication, and presentation skills, including presenting to C-level customers.
Ability to analyze complex data from multiple sources, identify issues, and propose solutions.
Ability to communicate effectively with IT and C-level executives to understand infrastructure and business requirements in enterprise environments.
Strong working knowledge of advanced capture, ECM, workflow solutions, and Ricoh's services portfolio.
Ability to coordinate resources across Ricoh functional groups and vendor partners.
Demonstrated teamwork and adaptability to changing roles.
Goal-oriented, motivated, and committed to ongoing self-development and developing others.
Positive mindset and attitude.
Ability to manage conflict and solve problems effectively in a fast-paced, high-stress environment.
Excellent listening skills.
Ability to interpret, comprehend, and apply complex material, data, and instructions, and to prepare and communicate diversified information, including technical information.
Ability to build rapport, recognize and act on customer needs, give and receive feedback, negotiate, communicate expectations and goals, and provide feedback on results.
Ability to communicate with internal and customer management through written communications, telephone, and in-person presentations, demonstrations, and problem solving.

Responsibilities

Identify suitable prospects based on their corporate direction and determine opportunities for Ricoh integration.
Develop strong relationships and partnerships with senior stakeholders, engaging C-suite leaders to maintain support for Ricoh engagements.
Influence client requirements, desired outcomes, selection processes, and evaluation criteria.
Generate client relationships, identify qualified opportunities, and participate throughout the sales cycle, including where no existing relationship or opportunity is present.
Create and maintain a competitive advantage by identifying client problems and developing value propositions tied to specific outcomes.
Solve complex business problems in areas of responsibility that require in-depth understanding of organizational objectives.
Interact with senior management at client organizations and within Ricoh, negotiating or influencing significant matters.
Manage opportunities from sales pursuit through close using sales-process and offering expertise.
Manage client expectations through detailed project plans and coordinate resulting handoffs within Ricoh.
Lead complex and technical bids, including identifying client requirements and buying patterns and assembling differentiated teams and approaches.
Conduct competitive intelligence, market assessments, client assessments, and strategic planning to expand client opportunities and pipeline.
Coordinate resources across Ricoh functional groups and vendor partners to address customer problems.