Epic Senior Principal Trainer
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Principal Trainer is an individual contributor responsible for leading clinical application training in support of enterprise initiatives, system implementations, and workflow optimization. This role provides functional expertise, supports training readiness activities, and ensures high-quality, standardized training delivery across deployments. Principal Trainers collaborate closely with Clinical Informatics, Operations, IT, and Learning & Development teams and provide functional guidance to Credentialed Trainers.
Requirements
- 5+ years of experience in clinical informatics, healthcare IT, or enterprise training
- Experience supporting EHR implementations or large-scale system initiatives
- Demonstrated knowledge of clinical and operational healthcare workflows
- Epic certification(s) required at time of hire (Ambulatory, Patient Access Applications, Revenue Cycle, Cogito preferred)
Nice To Haves
- Experience supporting multi-wave or enterprise-scale healthcare deployments
- Strong communication, collaboration, and stakeholder partnership skills
Responsibilities
- Serve as functional training lead for assigned applications or workstreams
- Develop, maintain, and update role-based curricula, training materials, and reference tools
- Support training readiness activities, including needs assessments and deployment preparation
- Provide guidance, mentoring, and quality oversight to Credentialed Trainers to ensure consistent training delivery standards
- Partner with operational and clinical stakeholders to align training with real-world workflows and change impacts
- Identify training risks and gaps and recommend mitigation strategies
- Participate in implementation activities including testing, dress rehearsals, and go-live support
- Contribute to continuous improvement of training standards, processes, and delivery models
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
