Epic Principal Trainer

AltaMed•Commerce, CA

About The Position

The Principal Trainer is responsible for training end users and developing curriculum on AltaMed technical/clinical systems and applications, including, but not limited to, Ambulatory Electronic Health Records (EMR), Managed Care Referral System, Customer Relationship Management (CRM), Interactive Intelligence (ININ), and other technical systems. This position is responsible for the development, validation, and training of workflows for AltaMed staff on new or updated core software products targeting a variety of audiences (Medical Assistants, Nurses, Physicians, Dentists, etc. for Medical and Dental Front/Back Office, Health Information Management, Contact Center and corporate business units). Trainers will be responsible for training staff and creating training materials, including, but not limited to: Instructor guides, practice books, user guides, PowerPoints, tip sheets, support guides, and additional supplemental materials. The PT will also be responsible for building and maintaining the training environment, keeping it up to date with new software upgrades and changes in curriculum or software build. During any clinical system implementation, this position will also be responsible for completing assigned tasks within the implementation project scope and leading the education efforts for projects assigned to him/her. This position will support end-users in a 1-1 format in the clinic or other healthcare-related environments.

Requirements

A bachelor's degree in healthcare, information technology, biological sciences, education, English, or communications, or equivalent work experience.
Minimum of 5 years of technical training experience with Epic System to clinical staff, including providers, nurses, MAs, etc., and adult training principles.
Alternatively, 5 years of instruction experience at a traditional secondary, collegiate, or adult school level, or technical training experience with medical/dental devices, or corporate training experience.
A minimum of 5 years of Program/Project Management experience providing cross-functional coordination.
A minimum of 5 years of creating, researching, designing/writing, or improving training programs or curricula (classroom and virtual).
A minimum of 3 years of experience rolling out complex training programs to a large population (1500+ people).
Experience providing thoughtful analysis toward curriculum development.
Experience building and maintaining collaborative relationships with internal personnel, business owners, and stakeholders.
Experience presenting training proposals to stakeholders.
Epic credentials preferred with current or past organization, and the ability to secure Epic Certification through AltaMed during the first 6 months of employment.
Intermediate proficiency with Windows-based applications (Word, Excel, PowerPoint, Visio, Project, as well as SharePoint).

Nice To Haves

Preferred experience leading EPIC training efforts at various stages of go-live and stabilizations.
Preferred experience working in a healthcare environment related to clinical and business system applications, training, and education.
Informatics certifications or credentialing are a plus.

Responsibilities

Training end users on AltaMed technical/clinical systems and applications.
Developing curriculum on AltaMed technical/clinical systems and applications.
Developing, validating, and training workflows for AltaMed staff on new or updated core software products.
Creating training materials such as instructor guides, practice books, user guides, PowerPoints, tip sheets, support guides, and supplemental materials.
Building and maintaining the training environment, keeping it up to date with new software upgrades and changes.
Completing assigned tasks within the implementation project scope during clinical system implementations.
Leading the education efforts for assigned projects.
Supporting end-users in a 1-1 format in clinic or other healthcare-related environments.