Epic Credentialed Trainer (CT)

Computer Task Group, Inc•San Mateo, CA

About The Position

CTG is seeking Epic Credentialed Trainers (CTs) with strong experience in Ambulatory and Behavioral Health workflows to support an Epic implementation. These individuals will play a key role in delivering end-user training, reinforcing adoption, and ensuring staff are prepared for go-live and beyond.

Requirements

Epic Credentialed Trainer (CT) status in Ambulatory, Behavioral Health, or related modules
Experience delivering Epic training in a healthcare environment
Strong understanding of Ambulatory clinic workflows
Strong understanding of Behavioral Health workflows and documentation practices
Excellent presentation, communication, and facilitation skills
Ability to engage diverse audiences, including clinical and operational staff
Comfortable working in a fast-paced, go-live environment
Basic proficiency with Microsoft Office and training tools
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Responsibilities

Deliver Epic training to end users in Ambulatory and Behavioral Health workflows
Facilitate instructor-led classroom sessions and/or virtual training
Utilize existing curriculum while tailoring delivery to end-user needs
Provide hands-on system demonstrations and workflow guidance
Support training labs, practice environments, and scenario-based exercises
Assist with training logistics, including session setup and attendance tracking
Reinforce standard workflows and best practices aligned with system build
Provide go-live support, including at-the-elbow assistance and command center participation
Collaborate with Principal Trainers, SMEs, and application teams to escalate issues or clarify workflows
Gather and provide feedback on training effectiveness and end-user readiness