Senior Principal Technical Program Manager

Oracle•Nashville, TN

About The Position

The Senior Principal Technical Program Manager leads complex technical and non-technical programs, including large-scale, cross-organizational initiatives that affect products and business operations. The role uses technical expertise to define program scope, milestones, timelines, dependencies, risks, testing needs, resources, and feasibility, and oversees delivery in alignment with business objectives and applicable third-party, security, export, and accessibility requirements. The position drives program strategy, execution, operational improvements, and stakeholder alignment. It establishes program priorities, KPIs, measurement methods, communication strategies, and reporting practices; oversees budgets, funding, forecasting, schedules, and resourcing; and coordinates program staff and cross-functional teams. The role also manages escalations and risks, advises leadership on service-level performance and productivity, and makes decisions that balance business needs with technical constraints. The role leads continuous improvement and process optimization across teams, using data, feedback, KPIs, and retrospectives to improve efficiency, reliability, availability, and customer success. It develops scalable delivery standards, supports change management and incident response, improves reporting and analytics, and provides strategic technical direction and mentorship. The position also fosters stakeholder partnerships, addresses customer needs, contributes to talent development through interviewing and candidate assessment, and promotes continuous learning and knowledge sharing.

Responsibilities

Use technical knowledge to identify risks, manage scope, estimate timelines, assess feasibility and testing requirements, and determine appropriate resources.
Lead product and service delivery in alignment with third-party, security, export, and accessibility compliance requirements.
Coordinate rapid responses to critical security escalations and other escalations, assessing risks, determining mitigation strategies, communicating with executives and senior team members, and driving resolution.
Determine program demands and resourcing, and provide technical expertise for forecasting program demand, funding, and resources.
Improve processes to increase product and service reliability, availability, operational efficiency, and service performance.
Identify and manage program dependencies and risks, and lead initiatives that improve planning and align programs with business goals.
Develop scalable delivery standards and guidelines aligned with Oracle best practices, and develop change-management or incident-response strategies.
Align priorities with customers, service teams, stakeholders, and senior leadership through regular reporting.
Establish program scope and milestones in alignment with broader program plans and company strategies; lead cross-functional delivery.
Define team performance KPIs and measurement methods, and maintain communication strategies for complex objectives with partners and customers.
Drive technical, non-technical, and cross-organizational programs affecting products and business operations.
Assign work to program staff and provide expert technical support and direction to remove workflow barriers, risks, and issues.
Review and provide feedback on program documentation, including status reports and program plans, and implement risk-mitigation strategies.
Ensure security, quality, and attention to detail throughout program planning, execution, and reporting.
Lead regular program status meetings and ensure communication and alignment across teams and leaders.
Advise leadership on improving SLA performance and productivity targets using data-driven insights.
Deploy change management for program changes to priorities, scope, schedules, development, requirements, and support.
Manage and respond to issues, bottlenecks, and risks, resolve escalated issues, and remove blockers to successful delivery and adoption.
Evaluate cost assessments, benefits analyses, and ROI to inform decisions and risk mitigation; balance business needs with technical constraints.
Lead high-impact program improvements, optimize objectives and workflows, integrate best practices, and develop cross-functional solutions to business problems.
Collaborate with management to refine processes and procedures that help teams meet their goals.
Integrate continuous improvement across programs and workstreams, aligning insights with business objectives and operational efficiency goals.
Design data-driven decision-making frameworks and lead business-critical improvements to solution availability and reliability.
Use feedback, KPIs, and retrospectives to iterate processes, and define requirements and configurations for development tools where applicable.
Facilitate alignment across teams on cross-functional priorities and program goals; streamline methodologies and improve team efficiency.
Synthesize complex program insights into actionable recommendations for senior leadership and drive stakeholder engagement and feedback.
Provide strategic technical direction and mentorship to cross-functional teams, and ensure change initiatives are implemented from initiation through delivery.
Align and motivate program teams and stakeholders, identifying and addressing conflicts and issues.
Lead the creation and automation of reporting; collaborate with development teams to improve reports, dashboards, forecasts, and models.
Analyze data to solve complex program problems, including issues affecting SLA adherence; analyze data sources such as competitive, trend, and KPI data and present findings to stakeholders.
Collaborate with stakeholder teams to improve customer success and operational efficiency within Oracle commitments; secure commitment to program goals and long-term strategic alignment.
Proactively address customer needs, evaluate products and services, propose functionality enhancements, and assess customer-satisfaction risks and mitigation efforts.
Balance team and organizational priorities to respond effectively to customer needs while minimizing program risks.
Oversee and track timelines and budgets for large-scale projects, balance multiple projects, and adjust plans as resources or schedules change.
Build partnerships with business leaders, stakeholders, and customers; foster collaboration, transparency, inclusivity, and consideration of diverse perspectives.
Develop problem-solving strategies, serve as an escalation point across projects or teams, identify patterns and root causes, and implement solutions that prevent recurrence.
Pursue ongoing learning, apply new knowledge, mentor others, and encourage knowledge sharing.
Lead efforts to improve the efficiency and effectiveness of processes, protocols, and workflows; evaluate impacts and encourage team feedback and improvement ideas.
Participate in candidate interviews, assess candidates, and provide hiring recommendations.