Senior Principal Technical Program Manager

Oracle•Nashville, TN

About The Position

The Senior Principal Technical Program Manager partners with senior management and stakeholders to align priorities and goals using technical expertise in an engineering area or technical domain. The role establishes program scope and milestones in alignment with broader plans and company strategies, and leads cross-functional teams in delivering programs and services. It shapes and leads highly complex, cross-organizational technical initiatives that affect products and business operations, and serves as an escalation point for issues, bottlenecks, and risks. The position drives program execution, strategy, risk management, process improvement, and stakeholder collaboration. It sets delivery standards, guides change management and incident response, defines performance measures, and provides technical direction to program teams. It also leads the creation and automation of reporting, dashboards, forecasts, and models, using data and feedback to improve execution, reliability, and operational efficiency. The role influences internal and external stakeholders, supports customer success, mentors teams, and advises senior leaders on program outcomes and strategic decisions.

Responsibilities

Use technical knowledge to identify risks, manage program scope, estimate timelines, assess feasibility and testing needs, and determine resource requirements.
Lead product or service delivery in alignment with third-party, security, export, and accessibility compliance requirements.
Coordinate rapid responses to critical security escalations, assess risks, determine mitigations, communicate with executives, and ensure execution of the resolution path.
Determine program demands and resourcing, and provide technical expertise for forecasting program needs, funding, and resources.
Continuously improve processes to support the reliability of products and services.
Manage program dependencies and risks, improve planning, and align initiatives with business goals.
Develop scalable delivery standards and guidelines aligned with Oracle best practices, and develop change-management or incident-response strategies.
Align priorities with customers, service teams, stakeholders, and senior leadership through regular reporting.
Establish program scope and milestones in line with broader plans and company strategies, and lead cross-functional delivery efforts.
Define team performance KPIs and measurement methods, and develop communication strategies for complex objectives.
Lead technical, non-technical, and cross-organizational programs affecting products and business.
Assign work to program staff and provide expert technical support and direction to remove barriers.
Review program documentation, provide feedback, implement risk mitigations, and maintain security and quality throughout planning, execution, and reporting.
Lead regular program status meetings and ensure communication and alignment across teams and leaders.
Advise leadership on improving service-level agreement performance and productivity targets using data-driven insights.
Drive program change management related to priorities, scope, schedules, development, requirements, and support.
Lead responses to issues, bottlenecks, and risks, resolve escalated issues, and evaluate cost assessments, benefits analyses, and ROI to inform decisions.
Make critical decisions that balance business needs and technical constraints, and remove program blockers to support successful solution delivery and adoption.
Lead complex, high-impact program improvements; integrate best practices; optimize objectives and workflows; and develop cross-functional solutions to critical business problems.
Collaborate with management to refine processes and procedures, and integrate continuous improvement across workstreams.
Design data-driven decision frameworks, lead improvements to solution availability and reliability, and iterate processes using feedback, KPIs, and retrospectives.
Define requirements and configurations for existing and new development tools where applicable.
Facilitate cross-team alignment, optimize processes, synthesize program insights into recommendations for senior leaders, and gather stakeholder feedback to improve planning and execution.
Provide strategic technical direction and mentorship to cross-functional teams, lead organizational change initiatives, and maintain team and stakeholder alignment.
Create and automate reporting, dashboards, forecasts, and models with development teams; use data analysis to address complex program issues and support SLA adherence.
Analyze complex data sources, including competitive, trend, and KPI analysis, and present findings to immediate teams and stakeholders.
Lead stakeholder collaboration to optimize customer success and operational efficiency within Oracle commitments; secure commitment to program goals and strategic alignment.
Address customer needs, evaluate products or services, propose functionality improvements, assess customer-satisfaction risks, and recommend mitigations.
Oversee timelines and budgets for large-scale projects, balance multiple projects, and adjust plans when resources or schedules change.
Build partnerships with business leaders, stakeholders, and customers; promote transparency and inclusivity by seeking and leveraging diverse perspectives.
Develop problem-solving strategies, analyze complex information to identify patterns and root causes, and implement solutions that prevent recurrence.
Stay current with industry trends and best practices, apply new knowledge, and mentor others in continuous learning and knowledge sharing.
Lead process and workflow improvement efforts, evaluate their impact on stakeholders, and encourage teams to recommend improvements and provide feedback.
Participate in candidate interviews, assess candidates, and provide hiring recommendations.