Senior Principal Technical Program Manager
About The Position
Partners with senior management and stakeholders to align priorities and goals using technical expertise in an engineering area or technical domain. Establishes program scope and milestones in alignment with broader plans and company strategy, and coordinates cross-functional teams to deliver programs and services. Shapes and leads highly complex, cross-organizational technical programs and initiatives that affect products and business operations. Manages issues, bottlenecks, and risks, serving as an escalation point, and leads strategies to improve programs and processes across teams. Provides technical direction for program planning, execution, delivery, and improvement. This includes identifying dependencies and risks, estimating timelines and resource needs, overseeing product or service delivery, responding to security escalations, and developing scalable delivery standards. Establishes performance measures and communication strategies; coordinates program teams and stakeholders; reviews program documentation; and advises leadership on service-level performance, productivity, forecasting, funding, and resourcing. Leads cross-functional process optimization and continuous improvement, using data and feedback to improve workflows, availability, reliability, and operational efficiency. Builds collaboration across stakeholder teams, supports customer success, and synthesizes program insights into recommendations for senior leadership. Leads automated reporting and analysis using reports, dashboards, forecasts, and models. Also mentors cross-functional teams, supports organizational change, and contributes to talent development through candidate interviews and hiring recommendations.
Responsibilities
- Identify and manage technical program risks, dependencies, scope, timelines, feasibility, testing requirements, and resource needs.
- Lead product or service delivery while ensuring alignment with third-party, security, export, and accessibility compliance requirements.
- Coordinate rapid responses to critical security escalations and other issues, communicating risks and mitigation plans to appropriate leaders.
- Determine program demands and resourcing, and provide technical expertise for forecasting funding and resource needs.
- Drive continuous improvement in processes, delivery standards, product or service reliability, and operational efficiency.
- Establish program scope, milestones, KPIs, measurement methods, and communication strategies aligned with business goals.
- Lead technical and non-technical programs, including complex cross-organizational initiatives affecting products and business.
- Assign and direct program staff, remove barriers, review program plans and status reports, and implement risk mitigation strategies.
- Lead program status meetings and communicate objectives, progress, and risks to teams, partners, customers, and senior leadership.
- Advise leadership on service-level agreement performance and productivity targets using data-driven insights.
- Drive change management for program changes to priorities, scope, schedules, development, requirements, and support.
- Resolve escalated issues and blockers, balance business needs with technical constraints, and guide decisions using cost, benefit, and ROI assessments.
- Lead high-impact program improvements, optimize workflows, and deploy cross-functional solutions to critical business problems.
- Develop data-driven decision-making frameworks and lead improvements to solution availability and reliability.
- Define requirements and configurations for existing and new development tools, where applicable.
- Facilitate cross-team alignment, stakeholder engagement, and continuous feedback to improve program planning and execution.
- Provide strategic technical direction and mentorship to cross-functional teams and guide change initiatives from initiation through delivery.
- Automate and improve reporting, dashboards, forecasts, and models in collaboration with development teams.
- Analyze complex data sources, trends, and KPIs to support program decisions, including decisions related to SLA adherence.
- Influence internal and external stakeholders, address customer needs, assess risks to customer satisfaction, and recommend mitigation or product functionality improvements.
- Oversee and track timelines and budgets for large-scale projects, adjusting plans as resources or schedules change.
- Analyze complex issues and data to identify root causes, recommend resolutions, and prevent recurrence.
- Promote continuous learning and knowledge sharing, and participate in candidate interviews, assessments, and hiring recommendations.
Benefits
- Medical, dental, and vision insurance, including expert medical opinion
- Short-term and long-term disability
- Life insurance and AD&D
- Supplemental life insurance for employees, spouses, and children
- Health care and dependent care flexible spending accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid vacation, with flexible vacation for eligible salaried employees and accrued vacation for other eligible employees
- 11 paid holidays
- Paid sick leave
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal benefits
- Voluntary auto, homeowner, and pet insurance
- Potential eligibility for bonus, equity, and compensation deferral
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
