Senior Principal, Clinical Specialist - Western US

Nordson Corporation•USA - Arizona - Remote, AZ

About The Position

Nordson Medical is seeking an experienced Clinical Specialist to support Quest products across a defined territory in the Western United States. The role assists the Territory Sales Manager with clinical evaluations, trials, installations, strategic account management, and sales activities designed to grow revenue through new account development and expansion of existing accounts. The Clinical Specialist collects, analyzes, and presents data; provides clinical education and presentations; and serves as a clinical liaison to the R&D team. The position reports to the Senior Clinical Services Manager and requires weekly overnight travel, including extensive travel across the territory and some travel outside it. The Clinical Specialist partners with clients in the field, responds to customer needs and complaints, and helps ensure appropriate implementation and use of company products. The role works with physicians and hospital personnel to understand their needs, develop relationships, identify purchasing decision makers, and educate customers through presentations, demonstrations, and operating-room procedural support. The position also supports sales planning, forecasting, tradeshows, and the development of less experienced staff. The role requires compliance with hospital credentialing requirements, applicable governmental and medical-device regulations, and company quality and regulatory procedures. The employee must attend required quality and compliance training and promptly report non-compliance issues.

Requirements

CCP preferred; a bachelor's degree or equivalent medical device experience is required.
At least 5 years of medical device experience and clinical support experience with mechanical circulatory systems.
Demonstrated clinical expertise.
Solid understanding of the specified functional area and the application of business concepts, procedures, and practices.
Ability to manage time and resources within an assigned territory and meet territory objectives.
Ability to comply with hospital credentialing systems and governmental regulations, and to demonstrate honesty, integrity, and strong work ethics.
Ability to foster teamwork and maintain collaborative relationships at all levels of the organization.
Ability to operate within an established budget.
Sound knowledge of alternatives and their business impact, with judgment to select innovative and practical methods for resolving problems in the assigned territory.
Ability to establish and cultivate a broad support network to complete assignments.
Ability to influence middle and upper management and external customers on technical and new-business solutions.
Basic to intermediate skills in Microsoft Excel, Word, SharePoint, Outlook, and Wufoo, and familiarity with CRM tools.
Valid driver's license and ability to speak English.
Must not be debarred by the FDA from working in any medical device or pharmaceutical business.
Must understand and comply with applicable U.S. and worldwide medical-device regulations and applicable quality standards, including 21 CFR 820, 801, 803, and 806.
Must comply with customer complaint reporting and complaint procedures when customer-facing, and promptly report non-compliance through appropriate channels.

Nice To Haves

CCP certification.

Responsibilities

Serve as a key business partner to Quest clients in the field, maintain strong relationships, and promptly respond to customer needs and product or service complaints.
Participate in coordinating clinical evaluations, trials, and installations.
Collect, analyze, and present data.
Give presentations at professional meetings, cardiothoracic residency and fellowship programs, and perfusion schools.
Act as a clinical liaison to the R&D team.
Attend industry tradeshows.
Assist the Territory Sales Manager with scheduling meetings with current and prospective customers to meet revenue and unit-growth objectives.
Help develop and implement business plans and provide timely, accurate forecasts based on sales figures, reports, account needs, and business issues.
Determine customer needs, goals, product usage, and case types by meeting with physicians and other hospital personnel and asking in-depth questions.
Develop relationships with hospital personnel, identify contacts in other departments and key purchasing decision makers, and facilitate future sales.
Educate customers on product benefits and proper clinical use through presentations and demonstrations using appropriate formats and platforms.
Proctor procedures in hospital operating rooms to support proper product use and successful implementation.
Assist the Territory Sales Manager in selling, promoting, and strategically managing accounts for Quest products to achieve sales goals.
Manage time and resources within the assigned territory and carry out operations within an established budget.
Support teamwork within the region and collaborate with colleagues across the organization.
Participate in developing less experienced staff by setting an example, providing guidance, and offering counsel; may lead project teams and help determine project goals and objectives.
Follow applicable FDA and worldwide quality and compliance regulations and corporate quality and regulatory procedures; attend required training and promptly report non-compliance issues.