Senior Principal, Clinical Specialist - Eastern US

Nordson Corporation • USA - North Carolina - Remote, VA

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About The Position

The Clinical Specialist assists the Territory Sales Manager with clinical evaluations, trials, installations, data collection and analysis, and presentations. The role also supports selling, promoting, and strategically managing Quest products within a defined territory, contributing to revenue growth through new account development and expansion of existing accounts to achieve sales quotas. The position reports to the Senior Clinical Services Manager and requires weekly overnight travel, including some travel outside the territory.

The specialist serves as a business partner to Quest clients, responds to customer needs and complaints, and provides clinical expertise to customers and the R&D team. The role supports account planning, forecasting, customer education, product implementation, and sales growth. It also involves attending industry events and helping develop less experienced staff.

Requirements

• CCP preferred; a bachelor's degree or equivalent medical device experience is required.
• At least 5 years of medical device experience and clinical support of mechanical circulatory systems.
• Demonstrated clinical expertise.
• Solid understanding of the specified functional area and application of business concepts, procedures, and practices.
• Ability to manage time and resources within the assigned territory and meet territory objectives.
• Ability to comply with hospital credentialing systems and governmental regulations, and maintain honesty, integrity, and strong work ethics.
• Ability to enhance regional teamwork and maintain collaborative relationships across the organization.
• Ability to operate within an established budget.
• Sound knowledge of alternatives and their business impact, and judgment to select innovative and practical approaches to problem resolution.
• Ability to establish and cultivate a broad support network to complete assignments.
• Ability to influence middle and upper management and external customers on technical and new business solutions.
• Basic to intermediate skills in Microsoft Excel, Word, SharePoint, Outlook, and Wufoo, and familiarity with CRM tools.
• Valid driver's license and English-speaking ability.
• Education and experience sufficient to understand and comply with applicable U.S. and worldwide medical device regulations.
• Competence with 21 CFR 820, 801, 803, 806, other applicable federal regulations, and quality standards, as applicable.
• Must not be debarred by the FDA from work in a medical device or pharmaceutical business.

Nice To Haves

• CCP certification.

Responsibilities

• Serve as a key business partner to Quest clients and develop and maintain strong customer relationships.
• Promptly respond to customer needs and complaints regarding products and service.
• Participate in coordinating clinical evaluations, trials, and installations.
• Collect, analyze, and present data.
• Present at professional meetings, cardiothoracic residency and fellowship programs, and perfusion schools.
• Act as a clinical liaison to the R&D team.
• Attend industry tradeshows.
• Assist the Territory Sales Manager by scheduling meetings with current and potential customers to meet revenue and unit growth objectives.
• Assist the Territory Sales Manager in developing and implementing business plans and providing timely, accurate sales forecasts.
• Analyze sales figures and reports, identify account needs, and discuss issues with the Territory Sales Manager to help achieve annual sales goals.
• Determine customer needs, goals, product usage, and case types by engaging physicians and other hospital personnel.
• Develop relationships with hospital personnel, identify contacts in other departments and key purchasing decision makers, and facilitate future sales.
• Educate customers on the merits and proper clinical use of company products through presentations and demonstrations.
• Proctor procedures in hospital operating rooms to ensure proper product use and support successful product implementation.
• Support customers and business needs across the territory through extensive overnight travel.
• Participate in developing less experienced staff by providing guidance and counsel; may lead project teams and help determine project goals and objectives.
• Build quality into work and comply with applicable quality, regulatory, and customer complaint procedures.
• Promptly report non-compliance issues to the appropriate quality, regulatory, compliance, or administrative contact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior