RVP, Client Services - Eastern US

StackAdapt•New York, FL

1d•Remote

About The Position

StackAdapt is seeking a commercially oriented, quota-carrying RVP of Client Services to lead account management for clients across the Eastern US. The role leads account leads and account managers responsible for business growth, service excellence, media performance, insights delivery, and partnership strategy for thousands of brands. The RVP will scale and retain agency and brand partnerships, advance clients’ goals, and help establish StackAdapt as a trusted partner in programmatic advertising. The position reports to the Head of Americas Client Services. It may be based in Eastern Time Zone states, preferably in a major media market, and StackAdapt is a remote-first company. The RVP will lead a team of 50+ account leads and account managers, drive revenue and client success, and shape the organization’s service approach. The role calls for strong people leadership, operational rigor, client experience, cross-functional collaboration, and a high-performance culture that also supports team members. The expected base salary range for candidates in the posting country is $212,000–$291,500 USD. Depending on the role, additional compensation may include annual bonuses, commissions, equity awards, and benefits. Final compensation depends on factors including experience, skills, knowledge, abilities, education, licensure, certifications, organizational needs, and budget alignment. Benefits and perks may vary by country and engagement type.

Requirements

Deep experience and passion for people management, including leading large organizations with managers as direct reports.
Experience in a quota-carrying role and a record of hitting and exceeding revenue targets as a people leader.
Strong focus on delivering a world-class client experience grounded in functional expertise and performance.
Proven track record in advertising and martech, with deep knowledge of the industry landscape, upcoming challenges, and standards for world-class service.
Strong data acumen, including leveraging team insights and working directly in spreadsheets and systems to inform key decisions.
Champion of a performance culture that values supporting others, integrity, and a “failure is not an option” mindset.

Responsibilities

Act as an external and internal thought leader, inspiring clients and teams to set ambitious business priorities and deepen partnerships with StackAdapt.
Lead a team of 50+ account leads and account managers to deliver revenue through client experiences that help clients achieve their goals.
Define, refine, and expand the service motion, aligning resources to help clients unlock growth while improving operational rigor.
Monitor client satisfaction and product adoption to identify growth and improvement opportunities, then drive programs to address them.
Improve cross-functional collaboration in support of company goals and client success.
Build a system of high standards and accountability and achieve or exceed a shared revenue target with AE stakeholders.
Continue building a high-performance, high-support culture across the Global Client Services team.

Benefits

Highly competitive salary.
Retirement, 401(k), or pension savings globally.
Competitive paid time off, including birthdays off.
Access to a comprehensive mental health care program.
Health benefits from day one of employment.
Work-from-home reimbursements.
Optional global WeWork membership and hubs in London and Toronto.
Robust training and onboarding program.
Coverage and support for personal development initiatives, including conferences, courses, and books.
Access to StackAdapt programmatic courses and certifications.
Parental leave program.
Social and team events.
Friendly, welcoming, and supportive culture.