Senior Manager, Client Enablement (US, Eastern Time Zone)

DeepJudge • ,

6d • $140,000 - $175,000

About The Position

DeepJudge is hiring its first Senior Manager, Client Enablement to build a client enablement program as the company scales. The program will combine live training where it is most useful with self-serve resources, helping lawyers, knowledge management professionals, and firm administrators learn to use the product. This hands-on role is expected to divide time roughly evenly between building the program and delivering training directly. The role will create repeatable training that reduces the amount of live training required per client, prepare Customer Success Managers to deliver standard training, and lead high-stakes engagements with the largest clients.

The position works closely with clients and internal Customer Success, Product, Product Marketing, and legal engineering teams. It is based in the US Eastern Time Zone, with the New York City area preferred, and requires travel of up to 40%. The compensation description lists an expected compensation range of $140,000 OTE and $175,000 OTE, with eligible employees potentially receiving incentives, benefits, and equity. Candidates must be legally authorized to work in the United States.

Requirements

• 5–10 years of experience in client education, training, or enablement in the legal industry.
• Experience building a training program from the ground up, including resources that scale beyond live sessions.
• Ability to measure training effectiveness and demonstrate its impact on adoption.
• Hands-on content skills, including scripting, recording and editing video, and writing clear documentation.
• Confidence and credibility presenting to partners, senior lawyers, and firm leadership.
• Ability to build from scratch in a fast-moving company.
• Based in the US Eastern Time Zone and able to travel up to 40%.
• Legally authorized to work in the United States.

Nice To Haves

• Legal experience, ideally as a former practicing attorney or in an enablement or customer education role at a legal technology company.
• Based in the New York City area.

Responsibilities

• Design repeatable, role-based learning paths for DeepJudge users and firm administrators.
• Define which learning is self-serve, which training Customer Success Managers deliver, and which engagements the role leads directly.
• Own core training courses, including Intro to DeepJudge and Intro to Admin, from scripting through recording and publishing.
• Write and maintain user guides, quick-reference materials, and help center content.
• Equip and coach Customer Success Managers with scripts, demo flows, and facilitation guides.
• Plan and lead on-site and virtual training days for large and strategic clients.
• Partner with Product and Product Marketing to turn new features into training and share field insights to shape the product.
• Measure the impact of training on user adoption.

Benefits

• Competitive base salary plus equity.
• Eligible employees may receive incentives and benefits as part of the total compensation package, including equity.
• A clear path to team leadership as the program and business grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed