RVP, Client Services - Eastern US
About The Position
StackAdapt is hiring an RVP of Client Services to lead account management for clients across the Eastern United States. This commercially oriented, quota-carrying leadership role leads account leads and account managers in scaling and retaining agency and brand partnerships. The organization is responsible for driving business growth, service excellence, media performance, insights delivery, and partnership strategy for thousands of brands. The role reports to the Head of Americas Client Services. StackAdapt is remote-first, and the role can be based in Eastern Time Zone states, preferably in a major media market.
Requirements
- Deep experience and passion for people management, including leading large organizations with managers as direct reports.
- Experience in a quota-carrying role and a record of hitting and exceeding revenue targets as a people leader.
- Strong focus on delivering a world-class client experience grounded in functional expertise and performance.
- Proven track record in advertising and martech, with deep knowledge of the industry landscape and its challenges.
- Strong data acumen, including using team insights and working directly with spreadsheets and systems to inform decisions.
- Promote a performance culture that values supporting others, integrity, and a “failure is not an option” mindset.
Responsibilities
- Act as an external and internal thought leader, inspiring clients to set ambitious business priorities and deepen their partnerships with StackAdapt.
- Lead a team of 50+ account leads and account managers to deliver revenue through exceptional client experiences.
- Define, refine, and expand the service motion, aligning resources to help clients grow while improving operational rigor.
- Monitor client satisfaction and product adoption to identify growth and improvement opportunities, and drive programs to address them.
- Improve cross-functional collaboration in pursuit of company goals and client success.
- Establish high standards and accountability, and achieve or exceed a shared revenue target with AE stakeholders.
- Build a high-performance, high-support culture across the Global Client Services team.
Benefits
- Highly competitive salary.
- Retirement, 401(k), or pension savings, depending on location.
- Competitive paid time off packages, including birthdays off.
- Access to a comprehensive mental health care program.
- Health benefits from the first day of employment.
- Work-from-home reimbursements.
- Optional global WeWork membership and hubs in London and Toronto.
- Training and onboarding program.
- Support for personal development initiatives, including conferences, courses, and books.
- Access to StackAdapt programmatic courses and certifications.
- Parental leave program.
- Social and team events.
- Friendly, welcoming, and supportive culture.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
