Senior Principal Adoption Manager

Oracle•United States,

12d•$74,100 - $148,300

About The Position

Oracle is seeking a Senior Principal Adoption Manager to lead customer adoption delivery engagements that maximize end-user efficiency and satisfaction. The role analyzes and presents data to identify opportunities, leads internal and external stakeholders in developing and executing complex adoption plans, and works toward customer goals. It localizes support plans using adult learning principles and behavior-change techniques. The manager oversees financials, operations, and other capital for complex projects according to contract terms, proposes responses to project risks, and escalates issues as appropriate. The role reports on progress, key performance indicators, and value achieved to internal and external stakeholders. The position is part of the Strategic Analytics and Adoption Team, whose vision is to improve client outcomes through strategic consulting and better caregiver and patient experiences. The role includes extensive client travel of up to 40% as needed and requires the ability to obtain and maintain a federal clearance; U.S. citizenship is required. Additional or irregular hours may be needed, subject to local regulations. The employee must follow security policies and procedures and take appropriate action to prevent and report security compromises. Oracle’s stated U.S. hiring range is $74,100 to $148,300 per annum. The role may also be eligible for bonus and equity. Oracle offers a comprehensive benefits package, including insurance coverage, retirement and savings programs, paid leave, and other benefits.

Requirements

Must be able to obtain and maintain a federal clearance.
Must be a U.S. citizen.
Willingness to work additional or irregular hours as needed and permitted by local regulations.
Willingness to travel up to 40% as needed.

Responsibilities

Use data analytics and product expertise to develop complex, long-term client adoption plans, including recommendations for service extensions.
Develop and deploy adoption strategies that anticipate and address end-user needs, using broad product expertise.
Execute the overall adoption strategy, meet contractual commitments, and deliver a positive clinician experience.
Research and lead root-cause analysis and remediation for complex or critical recurring project issues and risks; serve as an escalation point as needed.
Own onboarding and ongoing education strategies for internal, third-party, or client resources providing adoption support, and contribute subject-matter-expert content to the broader community.
Consult with clients to build and operationalize sustainable, multi-modal education and continuous-support programs.
Analyze and report delivered outcomes and realized value, including recommendations for extended or additional business services to drive ongoing organizational improvement.
Train and mentor associates in the analytics and adoption community and lead the development and improvement of processes and best practices.
Work in accordance with corporate and organizational security policies, safeguard corporate and client assets, and prevent and report security compromises within the scope of the position.
Perform other responsibilities as assigned.