Senior Manager Business Adoption - US
About The Position
Johnson & Johnson Services Inc. is recruiting for a MedTech Supply Chain Business Adoption Lead, which may be based in Raritan or New Brunswick, New Jersey; Pinewood, UK; Zug, Switzerland; or Diegem, Belgium. Remote work may be considered case by case and requires Company approval. The role is part of the MT SC Digital Transformation organization, a multi-year global initiative to modernize digital core capabilities by harmonizing more than 40 major global MedTech ERP systems, standardizing core business processes and products, and enabling an integrated data strategy through SAP S/4 HANA implementation. Reporting to the Business Adoption Director, the Business Adoption Lead is accountable for executing the Transcend deployment organizational change management strategy and enabling successful adoption of business and technology change. The role provides strategic direction, governance and integration across change impacts, communications, engagement, training, readiness, role mapping, transition and sustainment. It partners with programme and business leaders to build ownership, align delivery teams and prepare the organization to realize the transformation’s intended value. The position may require up to 20% domestic and/or international travel to other sites and locations.
Requirements
- Bachelor’s degree required.
- At least 8 years of professional work experience.
- Significant experience leading organizational change for large-scale business and technology transformation programmes.
- Demonstrated experience designing and implementing change strategies across multiple functions, value streams, regions or deployments.
- Practical experience with stakeholder engagement, communications, learning and training, change impact assessment, readiness and sustainment.
- Experience advising senior leaders and governing programme-level change risks, milestones and outcomes.
- Deep expertise in organizational change management, business adoption and readiness.
- Strong strategic thinking and ability to translate programme objectives into an integrated, practical change plan.
- Ability to lead workshops, group sessions, executive discussions and training interventions.
- Excellent stakeholder management, influencing and relationship-building skills across complex, global organizations.
- Sound judgement, professional discretion and confidence making independent decisions.
- Strong issue identification, risk assessment, problem-solving and mitigation capabilities.
- Ability to coordinate multidisciplinary teams and maintain alignment across interdependent workstreams.
- Clear, credible and adaptable communication with senior leaders and diverse stakeholder groups.
- Ability to develop functional expertise, reusable methods, templates and tools.
Nice To Haves
- MBA or master’s degree.
- Recognized change management qualification or equivalent practical experience.
- Preferred skills listed: Analytics Dashboards, Consulting, Customer Alignment, Data Analysis, Developing Others, Information Technology Strategies, Lateral Leadership, Organizing, Process Improvements, Product Portfolio Management, Project Management Methodology (PMM), Project Management Office (PMO), Risk Assessments, Robotic Automation, Strategic Thinking, Technical Credibility, and Training People.
Responsibilities
- Govern and deliver the programme change management strategy, approach, roadmap and standards.
- Facilitate alignment and sustained engagement across programme, business and value stream leadership.
- Lead and coordinate the Business Adoption team across change impacts, personas, communications, engagement, training, readiness, change networks, role mapping, access management, transition and sustainment.
- Establish integrated change governance, decision-making forums, tools and templates for value stream and regional deployment teams.
- Maintain a programme-level view of change impacts, stakeholder groups, adoption risks, dependencies and readiness.
- Advise programme leadership on the pace of change, progress against milestones, emerging risks and required mitigation.
- Partner with value stream teams, People and Culture, training, technology and deployment partners to ensure aligned and integrated delivery.
- Enable value streams and business leaders to own, sponsor and sustain change within their areas.
- Oversee training strategy, needs analysis, curriculum, material development, scheduling, logistics and deployment.
- Direct the development and delivery of communications, engagement activities and change network interventions.
- Coordinate readiness assessments and executive readouts, using evidence to support go-live and deployment decisions.
- Continuously re-align leaders and stakeholders to maintain business and programme readiness and support value realization.
Benefits
- Participation in the Company’s consolidated retirement plan (pension) and savings plan (401(k)), subject to the terms of the plans.
- Eligibility to participate in the Company’s long-term incentive program.
- Vacation: 120 hours per calendar year, subject to policy and date of hire.
- Sick time: 40 hours per calendar year, with different allocations for employees residing in Colorado or Washington, subject to policy and date of hire.
- Holiday pay, including floating holidays: 13 days per calendar year.
- Work, Personal and Family Time: up to 40 hours per calendar year.
- Parental Leave: 480 hours within one year of the birth, adoption or foster care of a child.
- Bereavement Leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
- Caregiver Leave: 80 hours in a 52-week rolling period.
- Volunteer Leave: 32 hours per calendar year.
- Military Spouse Time-Off: 80 hours per calendar year.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
