Senior Practice Administrator

CaroMont Health • Gastonia, NC

1d

About The Position

The Senior Practice Administrator partners with practice providers, the leadership team, and various departments to create practice operations that drive growth, progress, and achievement of goals. The role is responsible for financial performance, revenue cycle management, employee recruitment and retention, patient experience, employee and provider engagement, service recovery, quality of care, care coordination, EMR and Practice Management fluency, and maintaining a safe, Highly Reliable Organization (HRO) focused on patient, employee, and provider safety. The administrator works on system initiatives and helps the organization achieve strategic goals. The role also leads and/or co-leads a CaroMont Medical Group (CMG) Projects team.

Requirements

• High school diploma required.
• Five years of healthcare management experience in a supervisory role, or equivalent supervisory experience, required.
• Excellent written and spoken communication skills in English required.
• Excellent customer service skills required.
• Excellent computer skills, including understanding of MS Office Suite, internet, and email, required.
• Knowledge of medical terminology required.
• Medical insurance knowledge required.
• Initiative and problem-solving skills required.
• Must be able to manage and foster a team environment.

Nice To Haves

• Bachelor’s degree preferred.
• Relevant certifications such as CMPE, FACMPE, or FACHE preferred.
• Strong financial, planning, and multiple-site management skills preferred.
• EMR and Practice Management system knowledge preferred.

Responsibilities

• Partner with practice providers, the leadership team, and various departments to develop practice operations that drive growth and achieve goals.
• Oversee financial performance and revenue cycle management.
• Support employee recruitment and retention, patient experience, employee and provider engagement, and service recovery.
• Promote quality of care and care coordination.
• Maintain fluency with EMR and Practice Management systems.
• Support a safe, Highly Reliable Organization focused on patient, employee, and provider safety.
• Work on system initiatives and help achieve organizational strategic goals.
• Lead and/or co-lead a CaroMont Medical Group (CMG) Projects team.
• Manage and foster a team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED