Practice Administrator

Children's Healthcare of Atlanta•Atlanta, GA

3d•Onsite

About The Position

The Practice Administrator oversees the day-to-day operations of one large or multiple small practices, ensuring a high-quality patient and family experience. The role monitors and improves revenue generation and operational efficiency for assigned practices with average patient throughput and an established strategic plan and/or focused scope of programs or services. The administrator partners with clinical operations leaders, providers, staff, and other stakeholders to manage operations, budgets, revenue cycle processes, projects, and team performance. Competitive sign-on bonus and relocation assistance are available.

Requirements

At least 2 years of experience in operations, with a strong financial, human resources, and systems background.
Demonstrated experience with strategic thinking and problem-solving.
Demonstrated experience with systems, software, and technology, such as Microsoft and Epic.
Bachelor’s degree in Business Administration, Health Administration, or a related field.
Ability to operate mostly independently.
Ability to plan and manage time effectively and complete projects.
Strong communication skills and ability to build productive relationships across organizational levels.
Personal organization and time-management skills.
Human relations and teamwork skills.
Personal adaptability and motivation.
Listening skills.
Ability to communicate effectively regarding conflicting views or issues and mediate fair solutions.
Excellent writing skills.
Analytical skills to resolve highly complex problems using scientific or technical principles, theories, and concepts, and in-depth cross-functional, experience-based knowledge.
Ability to identify and resolve important ethical, strategic, and operating problems requiring innovative solutions grounded in extensive healthcare industry knowledge.
Ability to effectively manage employees within the assigned practice.
Ability to persuade and negotiate with peer-level managers on issues and programs that affect the assigned practice.

Nice To Haves

Master’s degree in Business Administration, Health Administration, or a related field.
Experience in a physician practice setting.

Responsibilities

Partner with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.
Assess, identify, and implement opportunities to improve access, quality, revenue, and expense control.
Provide onboarding and ongoing support to providers, including schedules, expense reimbursement, clinic initiatives, and staff concerns.
Forecast and develop operational and capital budgets; interpret statistical data and report variances monthly and as needed, with timely corrective action plans.
Manage practice-based revenue cycle functions, including charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.
Ensure back-end processes and transactions support patient throughput and the practice’s financial viability.
Ensure the practice structure addresses changes in technology, operational processes, and practice needs.
Build relationships with key stakeholders and communicate progress toward key performance indicators.
Partner with the corresponding entity regarding needs of non-employed leased physicians and clinical staff; manage invoices and timely reimbursement.
Identify and resolve ethical, strategic, and operational problems using innovative solutions and healthcare industry knowledge.
Oversee administrative activities, including operational policies and procedures and internal and external reports and correspondence.
Maintain positive working relationships and open communication with staff, physicians, and key system partners.
Evaluate and recommend business development and expansion opportunities.
Oversee implementation of expansion projects.
Maintain professional affiliations and pursue professional growth to remain current with healthcare trends related to clinic operations.
Apply management concepts and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.
Manage and lead the team, including interviewing, hiring, training, development, directing work and processes, performance management, recognition, and rewards.
Mentor team members to encourage personal and professional growth.
Encourage ongoing skill development by providing opportunities for continued education.